Project Manager - AI Outcomes

Expedient is a full-stack technology services provider that helps mid-market and enterprise organizations modernize their infrastructure, manage their data, and deploy AI safely at scale. With 25 years in business, a 99 percent client retention rate, a 100 percent uptime SLA, and 200+ active technology certifications, Expedient delivers managed cloud, data, and AI services under a single operating model: Intelligent Infrastructure. 

AI CTRL is Expedient's enterprise AI platform. It is the governed environment through which every prompt, every response, and every automated AI workflow inside a customer's organization is routed, monitored, and controlled. The platform is organized around six pillars: Secure AI Gateway, Multi-Model Chat, Compliance and Observability, AI Data Connectors, Agentic Workflow Engine, and Private Model Hosting. 

About the Role: 

The Project Manager, AI Outcomes runs Expedient's complex customer engagements on the AI CTRL platform. These are multi-month, SOW-based engagements delivered by Expedient teams in partnership with the customer, with external delivery partners brought in when required, that map a customer's business process and ship the agentic workflow that automates it. 

This role is the discipline that keeps every engagement on plan. You execute against the SOWs that govern each engagement: scheduling, staffing coordination, cost and milestone tracking, risk management, and the acceptance process. You will be the client's primary day-to-day Expedient counterpart for engagement execution. 

This is a consulting-flavored role inside a product company. You will bring the engagement management discipline of a consultancy, an agency, or a professional services firm into Expedient's AI CTRL delivery model. 

What You Will Do:

Engagement Delivery 

• Run multiple concurrent AI CTRL customer engagements end to end: kickoff, discovery, design, build, test, acceptance, and handoff to Customer Success. 

• Maintain integrated project plans across internal delivery teams, customer teams, and partner teams. 

• Drive the engagement cadence: standups, weekly status, steering committee, change requests, and executive escalations. 

• Hold the line on critical path. Identify blockers early, escalate cleanly, and unblock without ceremony. 

Plan, Cost, and Schedule 

• Execute against the SOW from kickoff through final invoice: milestones, deliverables, acceptance criteria, and payment triggers. 

• Track burn rate, forecast to completion, and engagement spend against plan. Surface variances to the Solutions Architect and engagement leadership before they become material. 

• Identify out-of-scope work as it emerges and escalate to the Solutions Architect for change order action. No quiet absorption of scope drift. 

• Protect schedule and quality by managing staffing handoffs, dependency risk, and rework drivers. 

Business Process Engineering 

• Lead business process engineering work with customers. Map existing processes, identify automation candidates, design future-state workflows, and translate them into agent specifications the engineering team can build to. 

• Run workshops with customer subject matter experts and executive sponsors to validate process redesign and secure adoption commitment. 

• Capture and codify process patterns across engagements so the next customer engagement starts faster. 

Client Partnership and Stakeholder Management 

• Serve as the primary day-to-day Expedient counterpart for engagement execution. Build working trust with engagement sponsors, business stakeholders, and IT counterparts. 

• Prepare and run steering committees in partnership with the Solutions Architect. Lead the operational portions of executive readouts that connect engagement progress to business outcomes. 

• Manage expectations on schedule, cost, and outcomes with honesty and a clean paper trail. 

Cross-Functional Orchestration 

• Coordinate internal delivery teams, Solutions Architects, and Customer Success. 

• Manage the working relationship with delivery partners and subcontractors when an engagement requires external capacity. Track adherence to partner SOWs, which the partners own. 

• Serve as the operating bridge between the customer engagement and the AI CTRL product organization. Feed customer signal back to product on a known cadence. 

Risk, Quality, and Acceptance 

• Maintain a live risk and issue log on every engagement. Escalate with proposed mitigations, not just problems. 

• Enforce the acceptance criteria defined in the SOW. Run the milestone and final acceptance process with the customer. 

• Conduct lessons-learned and engagement post-mortems with discipline. Codify what worked and what did not. 

What We Are Looking For:

Required Qualifications 

• 8+ years of project management experience, including at least 4 years in a consulting firm, agency, systems integrator, or professional services environment. 

• Demonstrated experience executing SOW-based customer engagements end to end, with measurable scope, milestones, cost tracking, and acceptance. 

• Hands-on experience with engagement financial tracking: budget management, burn rate, change order processes, and forecast-to-completion. 

• Business process engineering background: mapping current state, designing future state, and translating process redesign into requirements engineering can build to. 

• Experience coordinating multi-party delivery: internal engineering teams, customer teams, and external partners or subcontractors. 

• Excellent client-facing communication. You can run a steering committee, write a one-page status update to a CIO, and de-escalate a difficult stakeholder conversation in the same day. 

• Hands-on fluency with project management tooling (Jira, Smartsheet, Microsoft Project, ClickUp, or equivalents) and customer collaboration tools (Slack, Teams, Notion, Confluence). 

• Bias to action. You move issues to resolution faster than they age in a tracker. 

Preferred Qualifications 

• PMP, PgMP, or equivalent project management certification. 

• Direct experience delivering AI, data, automation, or software implementation engagements for enterprise customers. 

• Familiarity with agentic AI workflows and the tooling landscape (Retool, n8n, Dify, LangGraph, or comparable). 

• Experience with earned value management or a comparable cost discipline framework. 

• Prior experience in a managed services, cloud, CX, or SaaS environment serving mid-market and enterprise customers. 

• Bachelor's degree in Business, Engineering, Operations Research, or a related field. MBA welcome but not required. 

How You Will Be Measured 

• On-time, on-scope, on-budget engagement delivery. 

• Engagement budget adherence against plan. 

• Customer satisfaction and reference-ability at engagement close. 

• Change order discipline: out-of-scope work identified and escalated, not absorbed. 

• Acceptance and sign-off cycle time. 

• Reusable patterns contributed back to the AI Outcomes practice and the AI CTRL product organization. 

Location and Travel:

This role is hybrid out of one of Expedient's offices in Pittsburgh, PA, Cleveland, OH, or Columbus, OH. Expect 25 to 40 percent travel for customer kickoffs, steering committees, workshops, and acceptance events. 

Salary for this position will be based on your experience, knowledge and skills.  Estimated salary range is $100,000 - $125,000 annually.