At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Non-Technical Customer ServiceJob Category:
ProfessionalAll Job Posting Locations:
Chiyoda, Tokyo, Japan, Ota, Tokyo, JapanJob Description:
Identifies opportunities for the non-technical customer service department as an established and productive individual contributor, who works under moderate supervision. Implements front-line projects, programs, and processes in support of the organization's overall customer experience strategy. Applies practical knowledge of the non-technical customer service field to administer best of class policies, procedures, and plans.
------- DUTIES & RESPONSIBILITIES ------
Conducts technical reviews to support programs and innovative initiatives for the Non-Technical Customer Service area, under general supervision.
Contributes to components of projects, programs, or processes for the Non-Technical Customer Service area.
Identifies opportunities to integrate new methods based on analyses of trends and the competitive landscape to continually improve the organization's customer experience strategy towards customers using non-technical products.
Documents research findings on future needs of the organization and Non-Technical Customer Service area.
Carries out best-in-class plans and mechanisms to deal with the most ambiguous situations.
Coaches more junior colleagues in techniques, processes and responsibilities.
Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team.
Required Skills:
Preferred Skills:
Business Behavior, Communication, Corrective and Preventive Action (CAPA), Customer Analytics, Customer Centricity, Customer Retentions, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Trends, Omni-Channel Support, Organizing, Problem Solving, Process Oriented, Project Management, Self-Service Tools, Service Request ManagementSkills Required
- Business Behavior
- Communication
- Corrective and Preventive Action (CAPA)
- Customer Analytics
- Customer Centricity
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Support Operations
- Customer Support Trends
- Omni-Channel Support
- Organizing
- Problem Solving
- Process Oriented
- Project Management
- Self-Service Tools
- Service Request Management
Johnson & Johnson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson & Johnson and has not been reviewed or approved by Johnson & Johnson.
-
Healthcare Strength — Healthcare coverage is characterized as comprehensive across medical, dental, and vision, with added supports like onsite clinics, fitness centers, and Employee Assistance resources. Mental-health services and wellbeing reimbursements are also described as meaningful components of the overall package.
-
Retirement Support — Retirement offerings are portrayed as a major differentiator, combining a 401(k) with employer matching and an employer-funded pension plan. Stock options and other long-term financial supports are also positioned as part of the broader rewards mix.
-
Parental & Family Support — Family-related benefits are presented as notably strong, including paid parental leave for all new parents and additional leave types for caregiving and bereavement. Financial assistance for adoption, fertility treatment, and surrogacy is highlighted as a significant support.
Johnson & Johnson Insights
What We Do
Profound Change Requires Boldness. Johnson & Johnson is the largest and most broadly based healthcare company in the world. We’re producing life-changing breakthroughs every day, and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Teams from J&J’s consumer business are creating digital tools to help people track the health of their skin. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today’s world. Social Media Community Guidelines: http://www.jnj.com/social-media-community-guidelines
