Job Description - UM PPM Support
Position Title:
Unit Manager, PPM
Reports to (Responsibility Level):
Sr. Manager/Service Delivery Leader - Operations
Supervises:
NA
Location:
MGOSC MCC1
Global Grade:
Grade 11
Complexity: OSTG
PID/s Load Mapping:
Position Summary
This position will have direct responsibility, as a PPM representative, for the day- to -day program management of strategic programs. Ensuring operational excellence through the identification, prioritization, and implementation of projects programs that meets strategic, tactical, market, and customer demands. Identifies and resolves project interdependencies, overlaps and integration concerns across the portfolio. Develops and implements a consistently deployed approach to multi-disciplinary project management. Drive change management and manage changes including changes to business processes, systems and technology, job roles and organization structures.
Job Responsibilities
- Assist / Prepare Management reports / dashboard view
- Manage multiple stakeholders across regions, as needed
- Steer project meetings / calls to a logical conclusion
- Ensure projects are completed in accordance with all Risk, and other relevant firm-wide guidelines
- Create and govern project plans, work closely with regional stakeholders
- Monitor projects on an ongoing basis, evaluate progress and quality, manage issue resolution process, and raise issue/risks as necessary
- Monitor tasks on Critical Path of the project/program
- Schedule / Host / draft minutes and Publish minutes for various meetings within the stipulated timelines
Education, Technical Skills & Other Critical Requirement
Education
Graduates or Post-Graduates with strong communication skills
Experience
- Minimum 5-7 years of experience with 2+ years of relevant experience in Program & Project Management/ PPM role
- 1 year of Supervisory experience required in case of people management role
Technical Skills
- Good Analytical and Problem-Solving skills
- Good understanding of Project Management Concepts and Project Life cycle
- Good understanding of MS-Office including MS-Excel, MS PowerPoint and MS word
- Excellent understanding of MS Project
- Excellent written and oral communication skills, including the ability to clearly communicate/articulate technical and functional issues with conclusions and recommendations to Leadership/stakeholders (via weekly status report)
- Should be good in excel reporting (knowledge of graphs, pivots, macros, VLOOKUP, etc. is an advantage)
- Experience managing/working with geographically distributed and culturally diverse working groups with strong intra-team management and coaching skills
Other Requirements (licenses, certifications, specialized training - if required)
- Project management certifications are preferred
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
