Description and Requirements
Job Description - UM PPM Support
Position Title:
Unit Manager, PPM
Reports to (Responsibility Level):
Sr. Manager/Service Delivery Leader - Operations
Supervises:
NA
Location:
MGOSC MCC1
Global Grade:
Grade 11
Complexity: OSTG
PID/s Load Mapping:
Position Summary
This position will have direct responsibility, as a PPM representative, for the day- to -day program management of strategic programs. Ensuring operational excellence through the identification, prioritization, and implementation of projects programs that meets strategic, tactical, market, and customer demands. Identifies and resolves project interdependencies, overlaps and integration concerns across the portfolio. Develops and implements a consistently deployed approach to multi-disciplinary project management. Drive change management and manage changes including changes to business processes, systems and technology, job roles and organization structures.
Job Responsibilities
- Assist / Prepare Management reports / dashboard view
- Manage multiple stakeholders across regions, as needed
- Steer project meetings / calls to a logical conclusion
- Ensure projects are completed in accordance with all Risk, and other relevant firm-wide guidelines
- Create and govern project plans, work closely with regional stakeholders
- Monitor projects on an ongoing basis, evaluate progress and quality, manage issue resolution process, and raise issue/risks as necessary
- Monitor tasks on Critical Path of the project/program
- Schedule / Host / draft minutes and Publish minutes for various meetings within the stipulated timelines
Education, Technical Skills & Other Critical Requirement
Education
Graduates or Post-Graduates with strong communication skills
Experience
- Minimum 5-7 years of experience with 2+ years of relevant experience in Program & Project Management/ PPM role
- 1 year of Supervisory experience required in case of people management role
Technical Skills
- Good Analytical and Problem-Solving skills
- Good understanding of Project Management Concepts and Project Life cycle
- Good understanding of MS-Office including MS-Excel, MS PowerPoint and MS word
- Excellent understanding of MS Project
- Excellent written and oral communication skills, including the ability to clearly communicate/articulate technical and functional issues with conclusions and recommendations to Leadership/stakeholders (via weekly status report)
- Should be good in excel reporting (knowledge of graphs, pivots, macros, VLOOKUP, etc. is an advantage)
- Experience managing/working with geographically distributed and culturally diverse working groups with strong intra-team management and coaching skills
Other Requirements (licenses, certifications, specialized training - if required)
- Project management certifications are preferred
#BI-Hybrid
What the Team is Saying
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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