The Role
Leads and coordinates global gallery-opening projects, partnering with leadership and cross-functional teams to execute strategies, resolve operational challenges, develop contingency plans, and drive continuous improvement. The role supports field teams, mentors participants, analyzes project outcomes, implements best practices, and contributes to initiatives that improve associate and customer experiences.
Summary Generated by Built In
RH is seeking a Project Leader to implement and execute innovative processes and systems that support gallery openings worldwide. This role partners with Global Openings leadership and cross-functional teams to execute project strategies, support operational initiatives, and drive continuous improvement. The ideal candidate demonstrates strong strategic thinking, analytical and organizational skills, and a passion for collaboration and problem-solving.
YOUR RESPONSIBILITIES
- Live and breathe our Values and Beliefs
- Partner with the Director of Global Openings and senior leadership to coordinate and execute project strategies
- Lead assigned areas of gallery-opening projects, ensuring successful execution of key initiatives and deliverables
- Apply comprehensive knowledge of gallery operations, processes, and procedures to support successful project execution
- Exercise independent judgment to evaluate operational challenges, identify solutions, and determine appropriate courses of action in collaboration with senior leadership
- Support field teams and gallery initiatives as directed by leadership during periods between opening projects
- Contribute to innovative business improvement initiatives that drive change, streamline processes, and elevate the associate and customer experience
- Develop contingency plans, coordinate problem resolution efforts, and contribute to post-project analysis to identify opportunities for continuous improvement
- Collaborate with field teams and cross-functional partners to implement best practices and foster strong working relationships
- Mentor and support Global Openings participants, contributing to their professional growth and development
OUR REQUIREMENTS
- 3+ years of leadership experience in customer service, operations, delivery, or retail
- 1–2 years of luxury retail leadership or customer-facing experience preferred
- Demonstrated leadership and collaboration skills, with experience supporting cross-functional teams
- Highly motivated self-starter with a proactive approach, strong organizational skills, and the flexibility to adapt to evolving business priorities
- Proven success managing competing priorities and delivering results in a fast-paced, dynamic environment
- Strong analytical and problem-solving skills, with sound judgment and the capacity to make timely, informed decisions
- Excellent verbal, written, and interpersonal communication skills
- Bachelor's degree or equivalent work experience
- Proficiency with Mac Operating Systems, Microsoft Office, and Google applications; experience with online forms and surveys
- Experience with Photoshop, InDesign, and other Adobe Creative Suite applications preferred
- Valid driver's license preferred; flexibility to travel locally, domestically, and internationally
PHYSICAL REQUIREMENTS
- Frequently lift and mobilize items up to 50 lbs.
- Navigate gallery floors, stockrooms, and office environments
- Perform physical activities including prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Skills Required
- 3+ years of leadership experience in customer service, operations, delivery, or retail
- 1-2 years of luxury retail leadership or customer-facing experience
- Leadership and collaboration experience supporting cross-functional teams
- Strong organizational skills and ability to adapt to evolving business priorities
- Experience managing competing priorities and delivering results in a fast-paced environment
- Strong analytical and problem-solving skills with sound judgment and timely decision-making ability
- Excellent verbal, written, and interpersonal communication skills
- Bachelor's degree or equivalent work experience
- Proficiency with Mac Operating Systems, Microsoft Office, Google applications, and online forms and surveys
- Experience with Photoshop, InDesign, and other Adobe Creative Suite applications
- Valid driver's license
- Flexibility to travel locally, domestically, and internationally
RH Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RH and has not been reviewed or approved by RH.
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Wellbeing & Lifestyle Benefits — Official materials highlight an Employee Assistance Program, Headspace access, Care.com, Peloton app perks, and meaningful product and restaurant discounts. Feedback suggests these lifestyle benefits add tangible day-to-day value alongside the core package.
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Flexible Benefits — RH lists HSA/FSA options, pre-tax commuter benefits, earned wage access, and financial planning resources, offering choice and financial flexibility. Feedback suggests this breadth helps some team members tailor benefits to individual needs.
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Leave & Time Off Breadth — PTO is included and publicly highlighted, and feedback suggests many view the policy as solid even if usage can depend on scheduling and role. This provides structured time away within a standard retail/hospitality package.
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The Company
What We Do
RH is a luxury lifestyle brand specializing in high-end home furnishings and interior design. The company operates a global network of galleries, outlets, and restaurants, offering an integrated experience that combines luxury home decor with high-end hospitality and interior design services.
