At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
-Performs technical work, often in support of professional roles
-Requires vocational training or the equivalent experience
-Performs duties according to established procedures
Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience
Completes a variety of atypical assignments, as needed
Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments
Completes work with a limited degree of supervision
Likely to act as an informal resource for colleagues with less experience
Functional Knowledge:
-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Business Expertise:
-Has a good understanding of how the team integrates with others to achieve objectives
Leadership:
-May provide informal guidance and support to more junior team members
Problem Solving:
-Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
Impact:
-Impacts the quality of own work and its contribution to the team
Interpersonal Skills:
-Uses communication skills to regularly exchange information
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
What We Do
Broadridge Financial Solutions, Inc. (NYSE: BR), is a global fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries.
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