The Remote Project Engineer is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.
Job ResponsibilitiesExpected Results
- Champion the successful implementation of key projects, meeting client requirements and timelines.
- Drive the optimization of IT system performance and reliability by proactively addressing challenges.
- Enhance team collaboration and communication, contributing to the success of every project.
Prior Experience
- Proven project execution expertise with a track record of successful implementations.
- Strong technical proficiency in infrastructure components and systems.
- Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless.
- Excellent problem-solving skills and a proactive approach to system optimization.
- Outstanding communication and collaboration abilities for effective stakeholder engagement.
- Client-focused mindset with a commitment to ensuring client satisfaction.
- Flexibility, adaptability, and a customer-centric approach to project execution.
- Experience working with remote teams is required.
- Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
- Ability to work in a fast-paced, and at times high-pressure consulting environment.
- Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position.
- Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position.
- Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position.
Required Areas of Expertise
- Candidates must have demonstrable experience in at least two of the following areas:
- Windows Server Environment Setup
- Active Directory and Active Directory Services
- DNS and DHCP
- Hypervisor Setup and Configuration with Hyper-V
- Cloud Platform Deployments
- Standard O365 Apps such as SharePoint, OneDrive, and Microsoft Teams
- Cloud Identify Management such as Azure AD and EntraID
- MDM platforms including Intune and MaaS360
- Email Migration and Support
- Experience migration from on-premises Exchange to O365
- Migration tools and scripts such as those from BitTitan
- Data Storage Device Setup and Deployment
- NAS solutions from QNAP and Synology and Dell
Preferred Areas of Expertise
- Ideal candidates also have demonstrable experience in at least two of the following areas:
- Hypervisor Setup and Configuration
- VMWare ESXi
- Nutanix Acropolis
- Cloud Platform Deployments
- QuickBooks Online
- Apple MDM
- Citrix ShareFile
- Equipment Setup and Deployment
- Network Switches from Cisco and Dell Enterprise
- Firewalls from SonicWall and Fortinet
- Wireless Access Points (WAPs) from Cisco Meraki and Ubiquiti
- A home office set up that meets the following:
- Computer: A working computer with a minimum of 8GB RAM and one of the following:
- Windows 11 with an Intel i5 or i7 (8th generation or newer), or
- AMD Ryzen 5 or 7 (2000 series or newer), or
- macOS 12 or newer.
- Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
- Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
- Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
- Webcam: An HD webcam for video calls.
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
- A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
- Excellent command of the English language both spoken and written
- Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
- Able to pass our online behavior and cognitive assessments.
- Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
- Able to provide NBI Clearance (for PH applicants).
Pay rate starts at $8.00/hour and may vary by experience and location.
Benefits- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life Insurance
- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Night Shift Bonus
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
PRE-RECORDED VIDEO INTERVIEW
Skills Required
- Minimum ~5 years experience designing, testing, and deploying technology solutions
- Demonstrable experience in at least two required areas (Windows Server, Cloud Deployments, Email Migration, Data Storage)
- Windows Server environment setup (Active Directory, DNS, DHCP) and Hyper-V configuration experience
- Cloud platform deployments experience (O365 apps, Azure AD/EntraID, MDM platforms such as Intune or MaaS360)
- Email migration experience (on-premises Exchange to O365) and familiarity with migration tools/scripts such as BitTitan
- Data storage device setup and deployment experience (QNAP, Synology, Dell NAS)
- Experience working with remote teams
- Hands-on or remote deployment and troubleshooting for endpoints, servers, cloud technologies, and networks
- Ability to work full time 40 hours/week: 8:00 AM to 5:00 PM PST (Monday to Friday)
- Home office meeting minimum specs: working computer (8GB RAM, modern CPU or macOS 12+), stable internet (>=5 Mbps up/down), headset with noise cancellation, smartphone for Microsoft Authenticator, HD webcam, second monitor, UPS if desktop
- Excellent spoken and written English
- Able to pass online behavior and cognitive assessments
- Able to provide NBI Clearance (for Philippines applicants)
- Experience using PSA tools or ticketing platforms (e.g., ConnectWise)
- Prior MSP environment experience supporting multiple clients
- Experience with RMM tools (Kaseya, LabTech/ConnectWise Automate)
- Preferred certifications (at least two): CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer
- Preferred expertise: VMware ESXi, Nutanix Acropolis, QuickBooks Online, Apple MDM, Citrix ShareFile, Cisco/Dell switches, SonicWall, Fortinet, Cisco Meraki, Ubiquiti
What We Do
Intelligent Technical Solutions is your trusted business partner for all IT support and IT consultancy in Chicago, Detroit, Las Vegas, Los Angeles, Phoenix, and San Francisco. Helping your business meet its goals is our top priority – it is what sustains and drives us. We use the next-generation security technology to help you stay protected and succeed by providing all the advantages of IT service and support while eliminating the high costs of managing IT in-house. Our service programs are designed and implemented based on a thorough inquiry and understanding of your unique business processes. Our devoted team of managed IT service engineers and support specialists monitor your networks and servers 24x7 with a proactive approach to managing your technology. Intelligent Technical Solutions: Helping businesses thrive by managing their technologies. We are growing! Be part of our team of cool, professional people. Check out our openings today: https://www.itsasap.com/job-openings
