Project Delivery Manager

Description

The monday.com team is looking for a Project Delivery Manager to join the Professional Services team to work with our enterprise customers. The Project Delivery Manager will manage high-complexity projects from initiation through delivery to closure. In this role, you will coordinate with cross-functional teams to complete unique projects according to scope. The Project Delivery Manager will be responsible for developing and maintaining relationships with clients to understand and enable the execution of successful implementations and on-going services engagements.

About The Role

• Develop and manage project plans to deliver technical and consultative services to our largest enterprise clients.
• Manage customer expectations, project scope, and resources needed to successfully deliver to customers’ needs.
• Coordinate technical and non-technical resources across our internal and partners organization to ensure fulfillment of project requirements
• Develop and communicate project status, risks and issues to all levels of stakeholders, both internal and external, ranging from technical staff to executives
• Manage customer escalations, coordinating with customers and monday.com stakeholders (e.g., executive team, sales, technical account managers, etc.)
• Manage billing and admin related aspects of projects including generating sales order, providing monthly invoices, providing status updates to clients on resource utilization, and monitoring accurate logging of time from all assigned internal resources
• Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
• Actively lead and/or participate in internal projects to improve Professional Services projects.
• Develop a foundational knowledge of monday.com product & stay up to date with key releases

Requirements

• Minimum 3-5 years of Professional Services experience - preferably in a project management role
• Experience in B2B SaaS as technical customer success / professional service / implementation manager / technical project management / technical account management / technological consulting, specifically within implementation of complex products.
• Demonstrates progressive experience with project management and leadership
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Experience in leading projects involving hands-on implementation and management of multiple resources.
• Strong project management skills to keep projects on-track and manage complex customer engagements. 
• Ability to clearly articulate technical topics to a non-technical audience
• General understanding of APIs and other integration methods (RESTful, GraphQL) is beneficial
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree preferred

For Denver based hires only: Compensation Range: $100,000 - $140,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of Denver may differ based on the cost of labor and such additional factors for such other locations

Please note that this role is on a hybrid model. 

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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