SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:Job Summary: Customer Operations Coordinators work to organize and oversee various projects and operational tasks at SPS Revenue Recovery. The primary responsibilities include coordinating, executing tasks, and facilitating overall productivity across the Customer Success, Account Management, and Operations teams.Key Responsibilities
Coordinate customer and prospect onboarding processes, ensuring smooth onboarding of data and end users.
Maintain current customer operations processes, recommending solutions for improvement based on changing business needs.
Maintain accurate and up-to-date customer data in Customer Success platform, and CRM systems or other databases. Generate reports and insights from customer data to inform decision-making and identify opportunities for improvement.
Train new and existing employees on customer operations processes.
Collaborate closely with cross-functional teams, including sales, marketing, and product, to ensure alignment and deliver a seamless customer experience. Share customer insights, feedback, and trends to drive product and process improvements.
Assist in implementing customer marketing and retention campaigns.
Support the Customer Success team with various administrative tasks, including ad-hoc requests and projects.
Drive customer operational improvements and strategic projects across SPS Revenue Recovery.
Required Requirements
High School Diploma/GED or higher from an accredited institution and 1-3 years of related experience or equivalent
Excellent verbal and written communication skills
Excellent organizational skills and proven ability to manage multiple projects concurrently
Demonstrated computer knowledge
Location
This role is hybrid 2 days a week, based out of Rogers, Arkansas.
What We Offer
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
This position will pay $52,000.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- High School Diploma/GED or higher and 1-3 years of related experience or equivalent
- Excellent verbal and written communication skills
- Excellent organizational skills and proven ability to manage multiple projects concurrently
- Demonstrated computer knowledge
SPS Commerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SPS Commerce and has not been reviewed or approved by SPS Commerce.
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Healthcare Strength — Health coverage includes medical, dental, vision, and disability, with options like HSA contributions and established carriers. Coverage breadth is described as comparable to larger tech firms.
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Equity Value & Accessibility — Ownership opportunities include an employee stock purchase plan and equity components as part of total compensation. These elements are positioned as meaningful parts of the package across multiple roles.
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Leave & Time Off Breadth — PTO, paid holidays, parental leave, adoption assistance, and volunteer time off are included. Time‑off accrual that increases with tenure is referenced.
SPS Commerce Insights
What We Do
SPS Commerce gives retail trading partners an intelligent way to manage and fulfill orders. SPS Commerce is the world’s leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. We support data-driven partnerships with innovative cloud technology, customer-obsessed service, and accessible experts so our customers can focus on what they do best. To date, more than 95,000 companies in retail, distribution, grocery, and e-commerce have chosen SPS as their retail network. SPS has achieved 80 consecutive quarters of revenue growth and is headquartered in Minneapolis.
