As a Software Implementation Project Coordinator for the Veterinary Software Customer Experience team, you will lead implementation projects of our veterinary software for IDEXX customers, primarily focusing on the ezyVet product suite.
Why this role matters:
As the Software Implementation Project Coordinator in a customer-facing role you will handle software implementation projects. You will manage single and multi-site software projects, ensuring all requirements, timelines, budgets, and customer satisfaction goals are met.
As the primary point of contact for hospital managers, you will keep stakeholders informed about progress, risks, and expectations. You will work closely with customers and partners to drive a smooth onboarding and deliver an exceptional customer experience.
In this role:
Planning: You will create detailed rollout plans and schedules using templated onboarding plans within GuideCX, including milestone tracking, resource allocation, and adherence to scope.
Key responsibility: Schedule implementation sessions, data collection, and trainer assignments.
Documenting: You will need strong attention to detail while managing multiple projects simultaneously is critical in this role. You will be responsible for creating, maintaining, and completing project documentation to keep all stakeholders informed and ensure accurate revenue recognition for business governance. You will record activities, identify obstacles, track costs, and provide results. You will assist internal partners with periodic audits to confirm compliance with IDEXX processes and ISO standards, if applicable.
Organizing: You will structuring teams efficiently, understanding their various functions, and delegating tasks based on their strengths and experience.
Communicating: You will keep stakeholders informed of progress and expectations and communicating proactively about issues and risks.
Managing: You will be managing resources, budgets, timeline, and project scope, and conducting periodic reviews to identify needed adjustments. You will ramp into managing up to 35 active projects concurrently with a full portfolio that may include inactive or future projects of 80+ across several client groups.
Risk management: You will be performing risk management by identifying potential issues early and developing effective mitigation strategies. You will find innovative solutions to support hospitals and enterprise groups throughout implementation.
Relationship building: You will be fostering partnerships with internal teams as well as external partners, hospitals, stakeholders, and sponsors, while maintaining productive relationships at all levels of the Enterprise.
Process Improvement: You will work within Project Management and cross-functional teams to identify and develop process improvements for our business.
Training: You will assist in developing training requirements, new enhancements, and conduct training sessions as necessary within the scope of the Project Management Organization.
What You need to succeed:
2+ years of Project Coordination or Management experience.
3+ years of customer service experience. This is a customer-facing role.
Experience in SaaS onboarding delivery preferred.
Experience within the Veterinary industry preferred.
Experience with project management tools and collaboration platforms such as OneNote, Smartsheet, and GuideCX is beneficial (not required).
Possess strong written and verbal communication skills as well as interpersonal skills.
Possess strong attention to detail.
Possess the ability to devise tracking systems and efficient reporting.
Possess the ability to adapt to changing situations and navigate ambiguity.
Strong organizational skills with the ability to prioritize and follow up.
Possess the ability to multitask and be a self-starter.
Effective project administration skills and/or task management skills.
Ability to travel up to 25% for training events and client engagements.
What you can expect from us:
Up to $66,000 annual salary based on experience
Opportunity for annual cash bonus
Health / Dental / Vision benefits day one
5% matching 401k
On-the-job training and career advancement opportunities
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Why IDEXX:
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Skills Required
- 2+ years of Project Coordination or Project Management experience
- 3+ years of customer service experience; customer-facing role
- Ability to travel up to 25% for training events and client engagements
- Strong written and verbal communication and interpersonal skills
- Strong attention to detail and ability to maintain project documentation
- Ability to devise tracking systems, create efficient reporting, and perform milestone/cost tracking
- Strong organizational skills with ability to prioritize, follow up, multitask, and be a self-starter
- Effective project administration and task management skills, including schedule, scope, budget, and resource management
- Experience creating rollout plans, milestone tracking, resource allocation, and adherence to scope
- Ability to identify risks early and develop mitigation strategies
- Experience assisting with audits and confirming compliance with internal processes and ISO standards (if applicable)
- Experience in SaaS onboarding delivery
- Experience within the Veterinary industry
- Experience with project management/collaboration tools such as GuideCX, Smartsheet, OneNote
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
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Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
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Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
