Project Coordinator

Project Coordinator - Digital Operations
The Position:

Censeo is seeking a Project Coordinator to support digital operations and RegTech client initiatives. This role will focus on managing intake, coordinating website updates, supporting customer-facing services, and driving operational improvements across multiple workstreams.

This position plays a critical role in ensuring timely and high-quality delivery of digital content updates, stakeholder communications, and customer support services. The Project Coordinator will also provide surge support during periods of high demand, contribute to cross-functional projects, and collaborate with stakeholders across teams.
Key Responsibilities:

• Manage intake, tracking, and execution of website update requests
• Use content management systems (CMS), including tools like Wagtail, to publish and update website content
• Ensure accuracy, timeliness, and consistency of all content updates
• Participate in daily standups and regular stakeholder meetings
• Develop client deliverables, including monthly reports and operational summaries
• Conduct qualitative and quantitative analysis to identify trends, risks, and opportunities
• Develop and maintain reporting to track operational performance and user experience metrics
• Perform quality assurance reviews to ensure high-quality outputs
• Document and standardize processes to improve clarity and efficiency
• Communicate effectively with stakeholders, including senior-level personnel
• Provide surge support during high-volume periods and staff absences
• Support special projects and ad hoc initiatives across teams
• Collaborate with cross-functional stakeholders to ensure seamless delivery
• Triage, respond to, and document incoming inquiries from external stakeholders
• Use CRM tools (e.g., Salesforce) to manage cases and escalate complex issues as needed
• Support development of biweekly and monthly reports
• Analyze user trends and feedback to identify opportunities for improvement
• Participate in team and client meetings
• Provide administrative and operational support, including presentations, documentation, and audits

• BA/BS with strong academic background
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Customer service mindset with strong stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Experience with content management systems (CMS)
• Familiarity with CRM platforms (Salesforce or similar)
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Experience with data analysis and reporting
• Exposure to Agile methodologies

Additional Qualifications

• Experience supporting digital products or website operations
• Familiarity with process documentation and workflow improvement
• Ability to collaborate effectively in a team-oriented environment
• Experience working in regulated or public sector environments is a plus

At Censeo, our award-winning culture means you’ll join a tight-knit community of 75 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we’re also good friends who know the names of each other’s dogs. Our philosophy is horizontal, not hierarchical, and our open-door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with passion and initiative to lead. Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects.
The Location:
Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights.
The Fine Print:

• The salary range for this role is $50,000 - $72,000 depending on experience
• Expected travel 0-10%; may increase based on business needs 
• This is an exempt, full-time position
• This role is subject to a hybrid or remote work schedule
• Essential Physical Functions
  • Sitting: Particularly for sustained periods of time
  • Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another

Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at https://www.censeoconsulting.com/about/join-us/.  
Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law. 
Join Our Award-Winning Culture!
Our passion wins awards. But don’t just take it from us… 

• 2024 Vault #41 Consulting 50 North America
• 2024 Vault #7 Best Consulting Firm for Hours in the Office
• 2023 Vault #9 Best Consulting Firm for Work/Life Balance 
• 2023 Vault #23 Best Consulting Firm for Overall Diversity
• 2023 Management Consulted #3 Best Boutique Firms in Washington DC
• 2022 Vault #41 Best Overall Consulting Firm to Work For
• 2020 Vault #21 Best Boutique Consulting Firm 
• 2019 Ivy Exec #7 Best Boutique Consulting Firm 
• 2018 Consulting Magazine Best Small Firms to Work For  
• 2017 Vault #12 Best Boutique Consulting Firm 
• 2016 Forbes Best Management Consulting Firms in America 
• 2015 Washington Business Journal’s Philanthropy List 

#LI-Hybrid