The Help Desk Project Coordinator will provide support for third-party vendors, store locations, and the network team. Opportunities within the PC support organizational structure include telephone Service Desk coverage and working existing open cases, providing pre-installation Tasks, incident troubleshooting and problem management for the client community.
Essential Functions
- Assist in coordinating store and vendor activities to ensure successful installations.
- Communicate directly with vendors and interested parties when problems arise.
- Monitor work order changes and communicate to necessary contacts.
- Open and update cards primarily in Meister Task; tracking and reporting in all tools is required.
- Contact vendors, stores, and necessary parties to provide job activity scope and appropriate directions.
- Monitor control systems (incident reports and service levels).
- Daily managing/change DNS IP addresses in “InfoBlox”.
- POC for Checkpoint calls from onsite Technicians.
- Communicate with team and send Closeout Email to Distribution list.
- Maintain control and follow-up of all problems encountered, illustrating action is taken and parties concerned.
- Act as a point of contact between the client Help Desk, IT Support, and onsite Technicians.
- Assist with the identification and implementation of solutions that provide enhanced functionality and value.
Requirements
- Preference IT associates degree or equivalent experience.
- 1 year IT experience
- 1 year experience in customer service related work.
- 1 year experience with trouble shooting computer hardware and/or software.
- Basic understanding of information technology infrastructure and computer platforms.
- Basic understanding of computer administration concepts and vocabulary.
- Basic understanding and familiarity of peripherals such as but not limited to: displays, keyboards, mice, hand scanners, printers, modems, wireless access points, etc.
Top Skills
What We Do
Technology is mission-critical to your business so it must work — continuously. That’s why Pomeroy is always working.
Everything we do — every assessment, every equipment procurement, every service outcome — is focused on keeping your organization running smoothly and staying productive. Your dedicated Pomeroy team carefully monitors your workplace so we not only optimize efficiencies but also pre-empt issues before your work is interrupted. We’re where you need us, ensuring business continuity often before the effects of an issue are ever felt. When something does happen, we immediately jump in and get your business technology back to full speed. You can be confident that a Pomeroy partnership brings the right level of tailored IT support specific to your business. And as your business grows and the world changes, we help evolve your IT capabilities so your business runs non-stop into the future.
