Jobs at Pomeroy Technologies

Provide deskside troubleshooting and client support for Windows and Macintosh desktops/laptops, including Mac OS X Server GUI-level support, OS updates, antivirus and VPN/RESCUE configuration, documentation in the help desk, and assisting with office moves and client communications.

Provide desktop support by resolving open issues, completing requests, troubleshooting network problems, and documenting recurring IT tasks. Train junior members and administer user accounts.

Lead enterprise acquisition and pursuit lifecycle for managed services, digital workplace, cloud, and infrastructure solutions across Ontario. Build executive relationships, develop proposals and RFP responses, negotiate complex contracts, manage CRM and forecasting, and coordinate cross-functional teams to close high-value deals and drive territory growth.

Serve as primary client-facing relationship manager for Systems Operations, liaising between clients and Pomeroy staff. Manage staffing, performance reviews, training, and day-to-day operations. Ensure SLA reporting, understand SOW limits, oversee budgeting/forecasting, analyze financial performance, and present compliance metrics. Promote additional services and facilitate team and client meetings.

Provide desktop support by resolving help desk tickets, troubleshooting network issues, documenting processes, procuring supplies, and training junior team members.

The Tech I - PC role involves hardware and software troubleshooting, including printer, POS, and server/workstation break/fix tasks, requiring A+ certification and mechanical aptitude.

Provide remote and in-person desktop support: respond to help desk tickets, troubleshoot PC hardware/software, administer user and email accounts, document tasks in SharePoint, procure supplies, follow escalation procedures, and train junior team members.

The Oracle Program Manager leads technical and functional support for Oracle applications, ensuring alignment with business goals through effective program management and stakeholder collaboration.

Drive growth of managed services and Smart Platforms by partnering with account teams to create demand, qualify opportunities, and expand recurring revenue. Lead executive conversations on automation and AI-enabled support models, position platform solutions strategically, influence deal strategy and pricing, and collaborate with delivery for long-term customer success. Measure success via managed services GP, influenced pipeline, and Smart Platform adoption. Travel ~50%.

Build and lead a sales enablement function to improve seller productivity, onboarding, training, sales methodology adoption, content/tools, and GTM readiness. Partner cross-functionally to enable product and services sales, reduce ramp time, increase pipeline generation, improve forecast rigor, and drive adoption of services-led, strategic selling.

Lead and scale enterprise sales across strategic accounts by transforming to an enterprise account management model. Drive expansion within existing customers, enforce account planning and QBRs, own pipeline health and forecasting, lead deal strategy and pricing, manage and develop enterprise AE team, and align cross-functionally with Services, Solution Architects, and Marketing to increase wallet share and services adoption.