Jobs at Pomeroy Technologies

Leads executive discovery and complex enterprise pursuits for managed and software-enabled services. Shapes solution strategy, value propositions, business cases, commercial assumptions, proposals, and delivery-ready scopes. Partners with sales, architecture, product, and delivery teams to align client needs with practical solutions, manage risks, support handoffs, and drive qualified pipeline, profitable growth, and long-term account expansion.

Provides desk-side break-fix support for hardware and software on end-user systems. Performs PC installations, rollouts, printer maintenance, health events, and Windows software support. Responds to service requests, follows procedures for logging and monitoring desktop operations, and troubleshoots issues independently or collaboratively while delivering strong customer service.

Provides deskside IT support for Windows and Macintosh desktops, laptops, peripherals, virtual environments, and server tools. Troubleshoots hardware and software issues, manages operating system updates, VPN and antivirus configurations, assists with virus remediation, documents resolutions, supports office moves, and communicates customer alerts. The role requires strong customer service, technical problem-solving, documentation, organization, and the ability to work under pressure.

Provides escalated POS software support to end users, diagnosing defects and resolving customer issues. Coordinates communication among Support, QA, Development, project managers, and customers while maintaining ownership through resolution. The role requires strong software support, troubleshooting, communication, problem-solving, mentoring, and facilitation skills, along with advanced knowledge of operating systems, QA operations, networking, and support-center processes.

Leads a geographically dispersed business analyst team supporting technology initiatives and managed services. Translates technology strategy into team goals, oversees requirements analysis, project delivery, testing, process improvement, change management, stakeholder communication, budgeting, documentation, and reporting. Provides ServiceNow expertise and supports managed-services sales activities, including RFP responses and oral presentations. Requires extensive industry experience, leadership capability, and strong communication skills.

Maintains HRIS data quality and security, develops HR reports and dashboards, resolves system issues, supports end users, and participates in requirements gathering, testing, deployment, documentation, training, and system enhancements. The role analyzes HR data, translates metrics into insights, coordinates with SMEs and vendors, and recommends functionality improvements to meet organizational needs.

Leads client-facing architecture for enterprise datacenter, hybrid-cloud, and Cisco-based network solutions. Conducts discovery, designs current and target architectures, develops technical and commercial proposals, creates migration roadmaps and solution documentation, and guides governance and validation. Partners with sales, engineering, security, finance, OEMs, carriers, and clients to deliver secure, resilient, scalable, and cost-effective infrastructure modernization strategies.

Provides escalated POS software support to end users, troubleshooting and diagnosing customer issues through resolution. Coordinates communication among Support, QA, Development, and Customer teams, identifies defects, supports software testing, maintains issue ownership, and mentors team members. Requires strong communication, problem-solving, leadership, facilitation, and technical support skills, along with experience in Windows, DOS, Linux, networking, QA operations, and retail or IT environments.

Manages Pomeroy’s centralized IT hardware integration services, leading staff and serving as the department’s technical and business subject matter expert. Oversees hiring, training, performance, production levels, quality, costs, supplies, process documentation, service metrics, and client or internal stakeholder communications. Supports hardware configuration, imaging, provisioning, troubleshooting, and new business solutions while ensuring policy, safety, security, and contractual requirements are met.

Administers U.S. and Canada compensation and benefits programs, including enrollments, qualified life events, retirement plans, leave coordination, PTO, vendor invoices, employee inquiries, and compliance reporting. Supports compensation benchmarking, job documentation, merit cycles, data analysis, and program development. Collaborates with HR, payroll, finance, brokers, vendors, and system administrators to resolve issues, maintain accurate records, and improve employee support and processes.