Jobs at Pomeroy Technologies

Lead enterprise acquisition and pursuit lifecycle for managed services, digital workplace, cloud, and infrastructure solutions across Ontario. Build executive relationships, develop proposals and RFP responses, negotiate complex contracts, manage CRM and forecasting, and coordinate cross-functional teams to close high-value deals and drive territory growth.

Provide desk-side break-fix triage and support for Windows-based end-user systems. Respond to service requests, perform PC installs, rollouts, health events, and printer maintenance. Log, report, and monitor desktop operations, work independently and in teams, and maintain strong customer service, organization, and multitasking skills.

Perform break-fix triage for hardware and software on end-user systems, including printers, POS, servers and workstations. Provide customer-facing support, troubleshoot using flow-chart methods, obtain required vendor certifications, work independently and as part of a team, and handle physical tasks such as lifting and site mobility.

Provide desk-side break-fix triage and hardware/software support for end-user systems, perform PC installs and rollouts, maintain printers, respond to service requests, log and monitor desktop operations, and support health event technology needs while delivering excellent customer service.

Build and lead a sales enablement function to improve seller productivity, onboarding, training, sales methodology adoption, content/tools, and GTM readiness. Partner cross-functionally to enable product and services sales, reduce ramp time, increase pipeline generation, improve forecast rigor, and drive adoption of services-led, strategic selling.

Lead and scale enterprise sales across strategic accounts by transforming to an enterprise account management model. Drive expansion within existing customers, enforce account planning and QBRs, own pipeline health and forecasting, lead deal strategy and pricing, manage and develop enterprise AE team, and align cross-functionally with Services, Solution Architects, and Marketing to increase wallet share and services adoption.

Drive growth of managed services and Smart Platforms by partnering with account teams to create demand, qualify opportunities, and expand recurring revenue. Lead executive conversations on automation and AI-enabled support models, position platform solutions strategically, influence deal strategy and pricing, and collaborate with delivery for long-term customer success. Measure success via managed services GP, influenced pipeline, and Smart Platform adoption. Travel ~50%.

Provide deskside troubleshooting and client support for Windows and Macintosh desktops/laptops, including Mac OS X Server GUI-level support, OS updates, antivirus and VPN/RESCUE configuration, documentation in the help desk, and assisting with office moves and client communications.