Project Coordinator
At Worksighted we are passionate about helping people do their best work. Worksighted has grown tremendously in the last few years as our ability to provide remote employment opportunities and technology support services have expanded across the country. We are looking to fill many open positions to keep up with this growth and would love to tell you more about Worksighted.
Who We Are:
Worksighted is a relationship-driven Managed Service Provider (MSP) for IT Services based in Michigan. We work hard, but we don’t take ourselves too seriously. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like health insurance and company-paid short-term disability to engagement events and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.
We are looking for a Project Coordinator who will be responsible for assisting with the successful execution of technology projects for clients. This role will support Worksighted's Professional Services Department through coordinating project plans, organizing implementation, and providing excellent internal and external customer service.
Sound interesting? Check out the information below to learn more about the role!
Who You Are:
- You hold a bachelor’s degree in Business Administration or related field.
- You have one (1) to three (3) years of experience in project coordination or business management.
- You have knowledge of Microsoft Software (Excel, Word, Projects & Teams). Prior experience with ConnectWise is a plus!
- You have a customer-first orientation and the ability to communicate effectively.
What You’re Accountable For:
- Performing basic project management duties such as reviewing the project plan, finalizing the budget, and communicating regularly with clients via ConnectWise, email, or phone.
- Understanding overall project objectives and the role and function of each project team member.
- Participating in project planning meetings to clearly identify scope, needs, and priorities in order to support the goals of the project.
- Coordinating multiple, small technology projects at one time
- Assisting with the delivery and implementation of basic projects that meet quality assurance standards.
- Processing monthly invoices for basic projects.
- Ensuring that all technical and project documentation is maintained during projects and handed-off post project completion.
- Documenting and following-up on important actions from meetings.
- Coordinating internal resources and third party stakeholders to ensure on-time completion with budgetary requirements.
- Recording and assisting with project issues, performing risk management and escalating to leadership when needed.
- Communicating with clients by keeping them informed on progress, notifying them of impending changes, agreed outcomes, and downtime.
- Working closely with Sales, Implementation Services Manager, Project Engineers, Design Engineers, and other team members to continuously evolve and improve our processes using best in class methodologies.
- Establishing strong relationships with clients and providing excellent service with a client-centric attitude. Driving a high level of client satisfaction by maintaining specific knowledge of the client and how services and products relate to their business strategy and goals.
- Facilitating change order process and working with internal teams to communicate changes.
- Any other duties and tasks that are required by the Company.
What You’ll Use:
- ConnectWise
- Microsoft Excel
- Microsoft Word
- Microsoft Projects
- Microsoft Teams
- Microsoft Outlook
Why You’ll Love Worksighted:
- Competitive benefits package including medical, dental, and vision insurance, company matches to 401(k) and HSA accounts, and company-paid short-term disability and life insurance policies.
- Generous compensation package with a quarterly bonus program.
- Paid time off for vacations, sick time, and personal days, plus a paid day off on your birthday!
- Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, and an Employee Assistance Program.
- Monthly cell phone stipend.
- Open and collaborative work environment – both in office and from home.
- Frequent employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
- In-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.
- Continuous performance management process with open communication, consistent check ins, and support from leaders.
Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.