PROJECT COORDINATOR

Role Summary:

The Project Coordinator is the primary customer-facing role within the commercial project delivery team. Working across all phases of the Project Delivery Workflow, the Coordinator owns the day to day coordination of the project — managing client communication, tracking construction schedules and deliveries, resolving field issues, and ensuring every project reaches a clean closeout. This role works directly with the Project Manager, Account Analyst, and Sales to keep projects moving through all five milestone gates.

Scope of the Position:

The Project Coordinator will be located at the Huntsville, AL site. This position requires < 15% travel to job sites and customer locations.

Responsibilities:

Responsibilities expected of this position include, but are not limited to, the following:

Project Coordination & Customer Communication

• Lead project kickoff communication with customers, establishing project contacts, communication expectations, and workflow processes 
• Serve as the primary customer-facing contact for daily project coordination and issue resolution 
• Maintain consistent communication with General Contractors, superintendents, vendors, and internal teams throughout the project lifecycle 
• Provide timely project updates regarding schedules, deliveries, material availability, and change orders 

Scheduling & Delivery Coordination

• Request, review, distribute, and maintain construction schedules for all assigned projects 
• Continuously track project sequencing and proactively communicate schedule changes impacting deliveries or operations 
• Coordinate with internal logistics teams and vendor partners to align deliveries with site readiness and installation schedules 
• Assist with shipment breakouts, delivery sequencing, and field coordination efforts 

Project Documentation & Systems Management

• Maintain accurate and current project information within Teams, BisTrack, SharePoint, and Wilson Works 
• Track purchase orders, order acknowledgments, delivery statuses, and project milestones 
• Update delivery methods, review dates, and sequencing details as construction schedules evolve 
• Ensure all project documentation is organized, accurate, and accessible to internal stakeholders 

Change Order & Issue Resolution Management

• Manage the change order process from initiation through communication and documentation 
• Coordinate with Project Managers regarding approval requirements and customer communication 
• Track scope changes and notify the Account Analyst of any impacts to contract value or billing 
• Resolve customer concerns proactively while escalating critical issues appropriately 

Closeout & Financial Support

• Coordinate punch list completion with field teams and superintendents 
• Compile and distribute complete project closeout documentation packages 
• Confirm billing discrepancies, delivery variances, and documentation issues are resolved prior to final closeout 
• Support the Account Analyst with pay application documentation, lien waivers, and administrative project support as needed 

Continuous Improvement

• Identify opportunities to improve project workflows, communication processes, and operational efficiency 
• Support departmental initiatives focused on scalability, customer experience, and continuous improvement 
• Contribute positively to team development and collaborative problem-solving efforts

Position Qualifications:

Core Competencies

• Strong organizational and project coordination skills 
• Exceptional verbal and written communication abilities 
• Customer-focused mindset with strong relationship-building skills 
• Ability to prioritize and manage multiple active projects simultaneously 
• Strong attention to detail and follow-through 
• Demonstrates initiative, accountability, and reliability with minimal supervision 
• Ability to remain composed and solution-oriented in fast-paced environments 

Technical Skills

• Proficient with Microsoft Office Suite 
• Experience with Microsoft Teams, SharePoint, BisTrack, and Wilson Works preferred 
• Ability to learn and navigate construction scheduling and project management systems 

Professional Characteristics

• Well-developed team skills and unquestioned integrity 
• Sound judgment and decision-making abilities consistent with company policies and standards 
• Strong problem-solving skills with the ability to proactively identify and resolve issues 

Education and Experience:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1+ years of experience in project coordination, customer service, or a related field preferred.
• Experience in construction, building materials, or supply chain is a strong plus.

Physical Requirements:

• Sit, Stand, frequently.
• Adapt to various environments including production and job site settings.

You will be expected to follow any other job-related instructions and perform other job-related duties requested by management.