Reporting to the Scheduling & Performance Manager. The Project Coordinator is responsible for the effective planning, coordination, and administration of daily metering works across a distribution network grid. The role ensures field workforce schedules are optimised, client requirements are met, and operational data is accurately captured to support performance reporting and invoicing.
Nature of position: Permanent / Full time
Location: Collins St, Melbourne
Reporting Line: Scheduling & Performance Manager
Key responsibilities
- Plan, schedule, and adjust daily work activities for a team of field-based metering technicians
- Allocate jobs efficiently based on geographic location, priority, skill set, and resource availability
- Monitor work progress throughout the day and make real-time adjustments to schedules as required
- Ensure all scheduled works meet client service level agreements (SLAs) and operational targets
- Maintain accurate and up-to-date scheduling records across internal systems and client platforms
- Perform high-volume data entry and updates in Excel and relevant client systems
- Point of contact between field staff, internal teams, and client representatives
- Communicate schedule updates, conflicts, change and risks to relevant stake holders
- Generate and process invoices using SAP in line with completed work and contractual requirements
- Ensure all invoicing data is accurate, validated, and submitted within required time frames
- Prepare and maintain monthly forecasts based on planned versus actual completion rates
- Analyse scheduling and performance data to identify trends, gaps, and improvement opportunities
- Lead initiatives to streamline complex workflows, driving efficiency and continuous operational improvement
- Ensure all work performed is in accordance with contractual requirements, to company standards and to the satisfaction of the client
- Undertake and complete any other duties as requested by the Scheduling & Performance Manager
- Strong focus on problem solving, compliance and servicing the client’s expectations
Experience required
- Minimum 12 months in a scheduling, workforce coordination, or operations support roles
- Competencies in MS Office Suite: Word & Outlook is essential.
- Strong proficiency in Microsoft Excel (data entry, tracking, and basic analysis)
- Experience working with enterprise systems (SAP or similar ERP systems)
- Basic technical knowledge of electrical metering work is an advantage
- Excellent organizational, time management and administration skills
- High level attention to detail and proactively meet deadlines
- Familiarity with scheduling/dispatch systems or workforce management tools
- Knowledge of energy network operations is an advantage but not essential)
About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.
Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
Skills Required
- Minimum 12 months in scheduling, workforce coordination, or operations support roles
- Competency in Microsoft Word and Outlook
- Strong proficiency in Microsoft Excel (data entry, tracking, basic analysis)
- Experience working with SAP or similar ERP systems
- Ability to generate and process invoices using SAP
- Familiarity with scheduling/dispatch systems or workforce management tools
- Excellent organisational, time management and administration skills
- High level attention to detail and ability to meet deadlines
- Basic technical knowledge of electrical metering work
- Knowledge of energy network operations
- Strong focus on problem solving, compliance and client service
What We Do
Service Stream is an S&P/ASX 300 listed business that specializes in the design, construction, installation, operation, and maintenance of critical assets across Australia's essential infrastructure networks. The company provides integrated end-to-end asset life-cycle services, primarily focusing on the provision of telecommunications and network services to keep Australian communities connected.
