At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.
Summary
The Crew2 Project Coordinator serves as the primary liaison between customers and the installation workforce to ensure a seamless, high-quality installation experience. This role interfaces daily with installers, clients, service providers, internal Crew2 personnel, and homeowners to support effective scheduling, communication, and issue resolution.
Customer Experience
Coordinate and manage daily installation schedules and timeframes.
Conduct proactive outreach to customers to review installation timing, requirements, and expectations.
Respond promptly to incoming customer calls and service requests.
Follow up post-installation to confirm satisfaction and close out service needs.
Serve as the primary point of contact and problem solver when issues arise during the installation process.
Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented.
Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results.
Installer Engagement
Coordinate and dispatch work orders to service providers daily.
Communicate installation expectations to installers and ensure customers are prepared for service.
Confirm completion of work and verify customer satisfaction.
Foster a positive professional environment that supports service provider engagement, retention, and recruitment.
Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns.
Ensure timely and accurate payment to service providers.
Production Team Partnership
Support the production team in achieving operational excellence and delivering exceptional customer outcomes.
Collaborate closely with internal partners to strengthen service quality and elevate the Crew2 customer experience.
Associate degree in Business, Construction Management, Project Management, or a related field required; OR
Equivalent combination of education and related work experience.
Bachelor’s degree in a relevant field preferred.
Strong personal leadership with the ability to work independently and influence outcomes.
Excellent verbal and written communication skills.
Strong interpersonal abilities, capable of building productive relationships with diverse stakeholders.
Customer-focused mindset with a commitment to service excellence.
Working knowledge of Crew2 programs, products, and services.
Experience within the building trades, installation, or construction service environment preferred.
Demonstrated problem-solving skills with creativity, resourcefulness, and urgency.
Ability to manage multiple priorities and competing demands in a fast-paced environment.
If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
Skills Required
- Associate degree in Business, Construction Management, Project Management, or related field OR equivalent combination of education and related work experience.
- Bachelor's degree in a relevant field.
- Excellent verbal and written communication skills.
- Strong interpersonal abilities and ability to build relationships with diverse stakeholders.
- Customer-focused mindset with commitment to service excellence.
- Strong personal leadership with ability to work independently and influence outcomes.
- Demonstrated problem-solving skills with creativity, resourcefulness, and urgency.
- Ability to manage multiple priorities and competing demands in a fast-paced environment.
- Working knowledge of Crew2 programs, products, and services.
- Experience within the building trades, installation, or construction service environment.
- Ability to coordinate schedules, dispatch work orders, and document customer interactions.
What We Do
Powered by our industry-leading technology platform, Interior Logic Group is the largest national provider of interior design and finish solutions for the building industry. Our scalable solutions increase homebuilder profitability, improve construction quality, and reduce cycle times. With more than 200 locations and over 100+ Design Studios, Interior Logic Group is the largest and most trusted installer of interior finishes for homebuilders in the United States. We partner with builders to provide and install flooring, cabinets, countertops, and window coverings while also delivering exceptional service based on our local market scale and relationships. We also provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers. ILG fosters a diverse entrepreneurial culture that delivers a competitive advantage via exceptional service, nimble decision making, and deep collaboration with customers, suppliers, and installers. We know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry. If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here. Our current job openings are listed below: https://interiorlogicgroup.wd5.myworkdayjobs.com/en-US/CareersatILG
