- Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures.
- Monitor, direct and correct paperwork coming from All Markets.
- Organizing, attending, and participating in stakeholder meetings.
- Working with Project Managers to ensure that Project deadlines are met.
- Undertaking Project Tasks as required.
- Ensuring Projects adhere to frameworks and all documentation is appropriately for each project.
- Assess Project risks and issues and provide solutions where applicable.
- Coordinates and/or manages internal and external resources, both technical and non-technical.
- Works with customers on the definition and execution of their overall project plans.
- Communicates change management plans post install.
- Works directly with UC Engineers, Sales Engineers and Project Managers to set customer expectations and deliver on deadlines.
- Documents project progress as per project management best practices (meeting minutes, project plan updates, and weekly status reports).
- Contributes to constant improvement of Pacific Office's project management practices.
- 2 to 4 year degree in an applicable field, or relative work experience.
- 2 years of Helpdesk or related Customer Service Management Field.
- Usage of both Soft and Hard skills to effectively deliver results.
- Starting rate $20 - $25 depending on experience.
- Advancement and growth into leadership roles
- Team-player environment
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA program
Skills Required
- Two- to four-year degree in an applicable field or equivalent relevant work experience
- Two years of helpdesk or related customer service management experience
- Ability to use soft and hard skills to effectively deliver results
Pacific Office Automation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pacific Office Automation and has not been reviewed or approved by Pacific Office Automation.
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Healthcare Strength — Health insurance is considered comprehensive with multiple plan options and comparatively low costs. Medical, dental, and vision coverage are described as a strong part of the package.
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Retirement Support — The 401(k) match is characterized as strong, with some indications of additional employer contributions tied to goals. Retirement offerings are positioned as competitive relative to common mid‑market packages.
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Strong & Reliable Incentives — Sales incentives can deliver high earnings for strong performers. Upside in quota‑carrying roles is highlighted as a meaningful component of total compensation.
Pacific Office Automation Insights
What We Do
At Pacific Office Automation (POA), we take pride in being a privately held office technology and managed services provider headquartered in Beaverton, Oregon. Since our founding in 1976 by Terry Newsom, we have grown from a small photocopier business into the largest independent office equipment dealer in the United States. Today, we generate approximately $491 million in annual revenue and serve over 40,000 businesses across the western U.S. with a team of about 1,400 employees across 30+ regional offices in Oregon, Washington, California, Utah, Colorado, Arizona, Texas, Nevada, New Mexico, and Idaho. At our core, we offer a broad array of services focused on streamlining workplace operations. These include the sales and leasing of office equipment such as multifunction printers, copiers, fax machines, VoIP phone systems, and mailing equipment. We proudly partner with industry-leading hardware brands including Canon, Ricoh, Konica Minolta, Sharp, HP, and Lexmark to deliver customized solutions to our clients. Our Managed Print Services (MPS) form a cornerstone of our business, allowing customers to outsource print operations for greater efficiency, supply monitoring, device maintenance, and overall workflow optimization. Beyond print services, we have expanded into managed IT services and unified communications. We offer cloud-managed infrastructure, cybersecurity, network management, VoIP phone systems, and digital document management tools. These services are especially valued in sectors that demand high security and compliance, such as healthcare, legal, education, and government. Our IT division also integrates video surveillance systems and supports facilities management with services like EV charging station installations. Our service model emphasizes a strong local presence and fast response times. Each regional branch operates semi-autonomously, staffed with technical experts, account managers, and support personnel trained to resolve customer issues quickly. This decentralized approach enables us to maintain consistent service and support across our large geographic footprint. Our corporate motto, "Problem Solved," reflects our proactive, client-focused philosophy.
Why Work With Us
We’re unique because we offer end-to-end tech solutions under one roof. Our local ownership, rapid growth, and “Problem Solved” mindset create a rare mix of stability, innovation, and autonomy. You’ll grow your skills, make a real impact, be supported every step of the way—and build a lasting career you’re proud of.
