The IT Operations/Project Coordinator will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, OEM Vendors, smart/remote hands and facility providers. Tasks may vary in number, size and complexity.The candidate should be able to demonstrate some experience and expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, and audits, or similar logistics experience.
Roles and Responsibilities:
- Assist with daily monitoring of the ticketing system and drive tickets to resolution within SLA.
- Work closely with Colo vendors to schedule Smart Hands, arrange site access for visitors, schedule inbound and outbound shipment.
- Work with Colo vendors to ensure compliance with environmental agreements, addressing temperature and other environmental issues within the cage to keep conditions within agreed thresholds.
- Work with turnkey vendors to request and schedule Smart Hands and ensure technician availability.
- Ensure site-access and visitor requests comply with security and data-center access policies.
- Coordinate with hardware vendors to manage RMA shipments to and from facilities, and track shipments through to closure.
- Maintain accurate records of ticket activity, vendor interactions, and shipment tracking.
- Support incident and outage coordination, mobilizing the right resources and Smart Hands during critical events.
- Track in-flight requests to completion and provide timely status updates to stakeholders.
- Escalate blockers, at-risk SLAs, and high-severity issues promptly to the appropriate teams or on-call.
- Collaborate with regional teams to progress and resolve tickets end-to-end.
- Collaborate with coordinators in other regions for smooth start/end-of-shift handovers, ensuring 24/7 "follow-the-sun" coverage.
- Identify recurring issues and process gaps, and suggest improvements to workflows, tooling, or automation.
- Adhere to change-management, safety, and compliance requirements for all coordinated work.
- Cross-train on regional processes to provide flexible coverage and backup.
- Communicate professionally with cross-functional and regional stakeholders across time zones, working independently and prioritizing effectively in a fast-paced, 24/7 environment.
- Attending and participating in client meetings as required.
- Contribute to and maintain runbooks, SOPs, and knowledge-base articles for recurring workflows.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- 3 - 5 years of work experience in project coordination/management
- Experience working with Colo/Facility providers
- Experience working with OEM Vendors (Cisco, Juniper, Arista etc.)
- Familiarity Google Suite
- Excellent communication skills, both verbal and written
- Positive attitude and dependable
- Excellent customer service skills
- Ability to work both within a team and independently
- Ability to multitask and prioritize workload in a fast-paced environment
- Ability to use good judgment, as well as problem-solving and decision making skills
- Ability to maintain confidentiality and professional decorum
Preferred (but not required) experience and qualifications:
- Project Management qualifications
- Bachelor Degree or equivalent
Physical Demand & Work Environment:
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Skills Required
- 3–5 years of work experience in project coordination or project management
- Experience working with colocation or facility providers
- Experience working with OEM vendors such as Cisco, Juniper, or Arista
- Familiarity with Google Suite
- Excellent verbal and written communication skills
- Positive attitude and dependability
- Excellent customer service skills
- Ability to work independently and within a team
- Ability to multitask and prioritize in a fast-paced environment
- Good judgment, problem-solving, and decision-making skills
- Ability to maintain confidentiality and professional decorum
- Project management qualifications
- Bachelor's degree or equivalent
- Ability to perform office-related tasks, including prolonged sitting or standing
- Ability to move throughout an office environment
- Ability to use a computer
- Ability to communicate effectively
Astreya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Astreya and has not been reviewed or approved by Astreya.
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Healthcare Strength — Health coverage includes multiple medical plan options plus dental and vision, complemented by FSAs, an EAP, disability and life insurance, and wellness programs. Feedback suggests these offerings provide solid core protection across many roles.
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Wellbeing & Lifestyle Benefits — Client-site amenities at some large tech campuses can add non-cash value such as meals or on-site perks that enhance the day-to-day experience. Wellness Days and access to learning resources and tuition reimbursement further support overall wellbeing.
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Flexible Benefits — Choice among medical plan types and tax-advantaged accounts enables some customization to individual needs. Some roles also offer remote or flexible work, adding practical flexibility to the total package.
Astreya Insights
What We Do
Astreya is the leading IT solutions provider for some of the world's most recognizable and innovative organizations. Our journey started in 2001 in the heart of Silicon Valley and reaches thirty-three countries with over 2200+ IT professionals. We enable businesses to make better decisions, achieve operational efficiency and gain a competitive edge. The Astreya advantage is centered around focus and clear- vision, world-class talent, and innovative technology: Creativity is in our DNA. Our dedicated Software and Service Innovation teams bring best-in-class technology and tools to bear for our clients.
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