Headquartered in Wilmington, Ohio, EMSAR is a fast-growing national field services company providing maintenance, repair and installation services to OEMs in the Healthcare, Life-Science, Self-Service/Kiosk, and Security space. EMSAR’s customer-centric model enables us to customize and deliver the highest quality solutions to our blue-chip and emerging client base. EMSAR’s portfolio of services includes:
- On-site technical field support, including maintenance & repair
- FDA field change orders (“recalls”)
- Bench repair and remanufacturing
- Installation
- Call center
- Contract manufacturing and logistics
- FDA compliance and validation
- Project management
- Training and education
What you’ll be up to:
We are looking to add a team member who is passionate about making EMSAR’s world better. The Project Coordinator is responsible for solving practical problems and deal with a variety of variables in situations for internal and external customers. This position could possibly be remote outside the Austin area.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions:
- Provide exceptional customer service to our internal and external customers by providing predictive and proactive action to support ongoing business needs.
- Increasing ability to provide account direction and make informed decisions with guidance from manager.
- Increasing ability to work independently.
- Assist with tracking and measuring EMSAR performance in relation to contractual obligations and internal expectations.
- Assist with ensuring risks and stakeholder views are managed, documented and initiatives are progressing.
- Documenting, following up and following through on important actions and tasks as assigned
- Participate in Client “playbook” development and updates for Accounts and Service Offerings with the help and guidance from Senior Program Coordinator III.
- As applicable, assist with field resource planning to support Client/Account needs
- Assist in quoting services or projects with existing assigned clients
- Additional responsibilities as requested by leadership
Discussion of Personal Characteristics and “Fit”
- Excellent communicator who can clearly and precisely communicate leading questions, instructions, expectations via verbal and written methods to supported internal and external clients.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
- Proven ability in developing and maintaining effective internal and external relationships.
- Personal drive to continually learn and apply new product, service and engagement techniques.
- Act with empowerment and confidence to think innovatively and creatively to provide clients solutions and improve EMSAR processes.
- Bachelor’s or Associate degree in business or related field preferred.
- 1-3 years’ experience in a related field.
- Proficiency with Microsoft Office Suite
- ServiceMax/Salesforce experience preferred
Work environment and Physical Demands
- Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours.
Skills Required
- 1-3 years' experience in a related field
- Proficiency with Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to solve practical problems with limited standardization
- Ability to sit, stand, bend, and reach for long periods (exceeding 4 hours)
- Bachelor's or Associate degree in business or related field
- ServiceMax or Salesforce experience
What We Do
EMSAR is an independent service organization dedicated to providing high quality equipment service and repair. Our customers include: * Private and municipal EMS service providers. * Funeral homes. * Long-term care facilities. * Dentists. * Hospitals. * And more! We represent a variety of manufacturers and are the only service organization authorized to service EMS products for both Ferno-Washington and Stryker. "We Passionately Strive for Perfection in Personalized service solutions. We are so concerned with your equipment that you will think we own it."
