BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!
Job DescriptionThe Project Coordinator, Customer Support is an integral member of the customer support organization. Committed to providing excellent customer support, is responsible for critical communication with our customers and technical departments in the generation of customer estimates, proposals, and service orders: follow-up and review with customers (both internal and external), processing purchase orders to vendors when needed and invoicing based on actual time and material. Coordination includes interfacing with external and internal customers, to determine requirements, communication with technical departments and field service personnel, estimating and service project generation.
Responsibilities
- Maintain excellent customer relationships by communicating with the customer concerning their inquiries and concerns in a timely manner, with accuracy and professionalism.
- Work with sister companies and internal technical personnel to define solutions; generate estimates and proposals for submittal and discussion with customers. Continually follow up with customers and technical groups informing them of status of proposals and to clarify additional details that may be required.
- Assist in setting up new service projects in terms of invoicing, purchase order generation.
- Generate & process service support orders, proposals and estimates while remaining flexible to shifting priorities.
- Generate and manage purchase orders to vendors, coordination of invoices.
- Review estimated versus actual for projects, including reviewing and reconciling time sheets and expense reports for field technicians.
- Assist with project management activities directly related to Customer Support projects.
- Prepare and send out various documents from customer purchase order thru final invoicing.
- May be assigned to special projects or required to perform other duties as assigned.
- Timesheet reporting via UKG and Expense Reports, currently processed using an excel spreadsheet are a key area this position takes care of.
Compensation range: $60,000.00 - $65,000.00 annually
The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.
QualificationsRequirements/Skills and Abilities
- Five (5) years of technical Customer support and administrative experience.
- Excellent time management /organizational skills.
- High degree of accuracy, attention to details
- Excellent verbal and written communication
- Technical aptitude; familiarity and experience with Industrial Equipment
- Previous project coordination experience a plus
- Advanced computer skills; including proficiency in the most recent version of Microsoft Word, Excel, Teams and Outlook
- ERP experience is a plus.
- Periodically required to work extended hours, as needed.
- Office-Based Role (hybrid working schedule): This is a traditional office-based position, focused on administrative and coordination tasks within a project environment, not based on a call center environment.
#CareerMadeDifferent
Additional InformationBEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees:
- Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
- 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
- Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
- Ancillary Insurances: Including vision, accident, and critical illness insurance.
- Generous Paid Time Off: Achieve the optimal work-life balance.
- Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
- Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
BEUMER is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex (including pregnancy and breastfeeding), gender, affectional or sexual orientation, gender identity or expression, transgender status, national origin, age, ancestry, disability (mental or physical), veteran status, genetic information, atypical hereditary cellular or blood trait, marital status, civil union status, domestic partner status, or any other status protected under local, state or federal laws. prohibits discrimination, harassment, and retaliation in all aspects of employment. This commitment applies to recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment.
By accepting an offer of employment with BEUMER, the employee agrees to abide by all policies and practices that promote a workplace free from discrimination and harassment, and acknowledges BEUMER’S commitment to diversity and inclusion. All your information will be kept confidential according to EEO guidelines.
Skills Required
- Five (5) years of technical customer support and administrative experience
- Excellent time management and organizational skills
- High degree of accuracy and attention to detail
- Excellent verbal and written communication
- Technical aptitude and familiarity with industrial equipment
- Advanced computer skills including Microsoft Word, Excel, Teams, Outlook
- Timesheet reporting via UKG and expense report handling (Excel)
- Previous project coordination experience
- ERP experience
- Ability to work extended hours periodically
- Office-based role with hybrid working schedule
BEUMER Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BEUMER Group and has not been reviewed or approved by BEUMER Group.
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Affordable Benefits — U.S. postings state the employer covers 100% of medical and dental premiums for employees and eligible dependents, with company‑paid life and long‑term disability. This materially reduces employee costs for core coverage and signals strong baseline healthcare value.
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Retirement Support — A 401(k) with employer match is consistently advertised alongside core benefits. This indicates company-backed long‑term savings support as part of the total package.
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Leave & Time Off Breadth — Generous paid time off, paid company holidays, and additional flex days are explicitly listed in recent postings. This breadth of time‑off options supports planned rest and flexibility.
BEUMER Group Insights
What We Do
The BEUMER Group is an international leader in the manufacture of intralogistics systems for conveying, loading, palletising, packaging, sortation, and distribution. With 5,400 employees worldwide, the BEUMER Group has annual sales of about EUR 1.2 billion. The BEUMER Group and its group companies and sales agencies provide their customers with high-quality system solutions and an extensive customer support network around the globe and across a wide range of industries, including bulk materials and piece goods, food/non-food, construction, mail order, post, and airport baggage handling. Long-term success instead of short-term profits To achieve long-term success, a company needs sustainable development and reliable partnerships. This requires trust and solid core values. Responsibility for products ... These values guide us in our efforts to continually and sustainably improve our products, processes, and organisation. Our pursuit of quality leadership leads to outstanding performance in our work, processes, products, services, and in the quality of our customers' results. ... and the environment For us, sustainability means a balance between environmental sensitivity, economic success, and social responsibility. Energyefficient, environmentally friendly, and safe production and product design are just as important as avoiding accidents and health risks. We achieve this through: • Energy-efficient product design • Future-oriented technologies • Prevention of environmental pollution, accidents, and health risks • Ongoing product optimisation and employee training • Commitment that goes above and beyond legal requirements Legal notice: https://www.beumergroup.com/en/legal-notice YouTube: https://www.youtube.com/user/BeumerGroup Facebook: https://www.facebook.com/BeumerGroup Twitter: https://twitter.com/BEUMERGroup
