We’re looking for motivated, engaged people to help make everyone’s journeys better.
Job Summary:
This internship within the Customer Experience team offers an exciting opportunity to support the organisation of gategroup’s presence at the WTCE: World Travel Catering & Onboard Services Expo.
This 6-month, full-time internship provides a dynamic learning environment and hands-on exposure to gategroup’s important customer engagement event. The intern will work closely with cross-functional and international teams to ensure successful event delivery.
Main duties and responsibilities:
- Provide administrative and operational support to the Customer Experience team
- Work closely with hospitality & culinary team, brand & marketing and corporate communications teams to develop WTCE manuals and guidelines.
- Support the Customer Experience project team by:
- Preparing key event schedules
- Developing content for presentations
- Coordinating activities and organizing meetings
- Support internal event project workstreams such as staffing, participants, meetings.
- Assist in the organization of pre-event sessions, seminars and trainings for the global commercial and participants team.
- Provide administrative and organizational support for booth construction and event operations at WTCE.
- Coordinate media or corporate events in collaboration with the HR and Communications teams during the WTCE.
- Work in close collaboration with key stakeholders to support in organizing customer meetings and visits throughout the WTCE.
Core competencies and requirements:
Education:
- Bachelor’s degree in Business, Marketing, Economics, Hospitality, or related field.
Technical / Language skills:
- Proficient in Microsoft Office (PowerPoint, Excel, Word).
- Knowledge of Adobe Suite (Proficient Photoshop, Illustrator, InDesign) is a plus.
- Fluency in English is required; additional languages are an asset.
Core Competencies Required:
- Strong organizational skills with basic project management knowledge.
- Interest in planning and executing events. Strong attention to detail with a results-driven mindset and passion for delivering outstanding customer experiences.
- Comfortable working under pressure with a proactive attitude.
- Creative problem-solving skills and the ability to overcome challenges.
- Strong collaboration and communication skills, team player.
If you want to be part of a team that helps make travel and culinary memories, join us!
Skills Required
- Bachelor's degree in Business, Marketing, Economics, Hospitality, or a related field
- Proficiency in Microsoft Office, including PowerPoint, Excel, and Word
- Fluency in English
- Strong organizational skills and basic project management knowledge
- Interest in planning and executing events
- Strong attention to detail and results-driven mindset
- Ability to work under pressure with a proactive attitude
- Creative problem-solving skills
- Strong collaboration and communication skills
- Knowledge of Adobe Suite, including Photoshop, Illustrator, and InDesign
- Additional language skills
What We Do
gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents
