About Quantanite
Quantanite is a dynamic leader in the Business Process Outsourcing (BPO) and Customer Experience (CX) industry, globally recognized for delivering innovative solutions and client-centric services. With a talented team operating across four continents, we are committed to driving operational excellence and delivering transformative outcomes for our clients.
Position Overview
We are seeking a highly organized and proactive Project Coordinator to support our project management team. In this role, you will help ensure the smooth planning, coordination, and execution of projects. You will play a key role in managing project activities, maintaining documentation, and facilitating communication between internal teams and external stakeholders.
The Project Associate will support day-to-day field operations by coordinating technician activities, managing system updates, and ensuring accurate tracking of project workflows. This role requires strong attention to detail, system proficiency, and the ability to manage multiple tasks in a fast-paced environment.
The individual will play a critical role in ensuring seamless communication between field technicians, internal teams, and project stakeholders.
Key Responsibilities
- Coordinate project management activities, resources, schedules, and information
- Monitor project progress and identify, track, and escalate any issues that arise
- Facilitate clear and effective communication between project teams and external stakeholders
- Track project timelines, working hours, and budget compliance using project management tools
- Support project execution by managing administrative, technical, and logistical requirements
- Liaise with technical teams to ensure clarity on work orders, deliverables, and project expectations
- Maintain accurate project documentation and assist with billing notes and reporting related to project execution
Qualifications and Skills
- Minimum of 2 years’ experience in an administrative, operations, or project coordination role
- Strong technical aptitude with the ability to quickly adapt to new systems and technologies
- Proficiency in Microsoft Business Applications (Excel, Outlook, Word)
- Excellent organizational, time management, and communication skills
- Ability to work both independently and collaboratively in a fast-paced environment
- Relevant certifications such as ITIL, PMP, or similar project management credentials are advantageous
Why Join Quantanite?
- Be part of a global organization known for innovation and service excellence
- Work in a collaborative and supportive environment that values teamwork and creativity
- Play a meaningful role in driving operational success and client satisfaction
Quantanite is committed to building a diverse and inclusive workplace. We are proud to be an equal opportunity employer, welcoming applicants from all backgrounds.
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What We Do
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter. Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them. Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges. To learn more visit us at www.quantanite.com.
