The Role
Provide technical and logistical coordination for Bespin cloud engagement operations: manage kit requests, software licenses, hardware shipments, inventory, scheduling, reporting, SLA tracking, real-time operational support, and liaison communications between technical teams, analysts, and federal stakeholders.
Summary Generated by Built In
About ARSIEM Corporation
At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.
As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients. That means a career packed with opportunities to grow and the ability to have an impact on every client you work with.
ARSIEM is looking for an Engagement Support Specialist to provide dedicated technical and logistical coordination for Bespin cloud engagement operations. This role serves as a critical liaison between operational teams, technical staff, and government stakeholders, ensuring seamless communication, resource coordination, and mission support throughout the engagement lifecycle. This position will support one of our Government clients in Arlington, VA.
Responsibilities
- Coordinate engagement kit requests and approvals with federal leads
- Manage tracking and status reporting for all active engagement kits
- Coordinate software license procurement and management
- Facilitate hardware shipments and supplemental field device logistics
- Serve as primary point of contact for engagement leads, analysts, and case managers
- Compile and distribute weekly operational reports to federal leadership
- Maintain engagement documentation and configuration records
- Coordinate scheduling for kit provisioning and decommissioning activities
- Track and report on engagement timelines and service level agreements
- Support real-time coordination during active operations
- Facilitate communication between technical teams and operational staff
- Manage resource allocation requests and priority adjustments
- Coordinate data archival confirmation and engagement closeout procedures
- Maintain inventory of available resources and capacity planning information
Minimum Qualifications
- Bachelor's degree in Business Administration, Information Technology, or related field, or High School diploma and 7+ years of directly relevant experience
- 5+ years of experience in technical support, coordination, or program management roles
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Experience working with federal government stakeholders
- Proficiency with collaboration and project management tools
- Ability to work effectively under pressure and manage competing priorities
- Strong attention to detail and documentation skills
- Customer service orientation with technical aptitude
- Experience with reporting and metrics tracking
Preferred Qualifications
- Experience supporting cybersecurity or incident response operations
- Familiarity with cloud technologies and terminology
- Background in IT service management or operations
- Experience with ticketing and workflow management systems
- Knowledge of federal procurement and logistics processes
- Experience in 24/7 operational support environments
- Project management or ITIL certification
Clearance Requirement: This position requires an Active TS/SCI clearance and the ability to obtain Department of Homeland Security (DHS) Entry on Duty (EOD) Suitability.
Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $3,500, and the referrer is eligible to receive the sum for any applicant we place within 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment.
ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Skills Required
- Bachelor's degree in Business Administration, Information Technology, or related field, or High School diploma and 7+ years directly relevant experience
- 5+ years experience in technical support, coordination, or program management roles
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Experience working with federal government stakeholders
- Proficiency with collaboration and project management tools
- Ability to work effectively under pressure and manage competing priorities
- Strong attention to detail and documentation skills
- Customer service orientation with technical aptitude
- Experience with reporting and metrics tracking
- Active TS/SCI clearance and ability to obtain DHS Entry on Duty (EOD) suitability
- Experience supporting cybersecurity or incident response operations
- Familiarity with cloud technologies and terminology
- Background in IT service management or operations
- Experience with ticketing and workflow management systems
- Knowledge of federal procurement and logistics processes
- Experience in 24/7 operational support environments
- Project management or ITIL certification
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The Company
What We Do
ARSIEM Corporation is a proven and trusted partner to its government clients. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support. As demand increases, ARSIEM Corporation continues to provide reliable and cutting edge technical solutions at the best value to our clients. Our primary customer includes multiple agencies across the United Sates Government. ARSIEM has the experience, capability, and knowledge to deliver innovative IT solutions on a timely basis.
