The KYC / AML team in the Global Servicing Enablement organization provides governance, strategy development, project execution, capabilities enablement and analytical assessment to drive process improvement and across the GSG KYC / AML program. The Analyst – KYC / AML Strategy position will assist in developing and executing winning strategies across the Global Servicing Group (GSG) specifically focused on the KYC / AML regulatory program.
Responsibilities- Work as part of a diverse team of subject matter experts to partner with multiple business units including International Card Services, Global Merchant & Network Services, Operations, Compliance, product and engineering teams+ to collaborate on strategies and process improvements that meet compliance and regulatory standards while minimizing operational risk
- Consult and execute on strategic process designs for cross-functional KYC and AML initiatives impacting multiple lines of business
- Work closely with operations partners to ensure frictionless deployment of new or uplifted tools and procedures to enhance KYC and AML processes
- Produce audit-ready process maps and partner with MIS on reporting requirements
- Collaborate with capabilities partners to deliver multi-channel communications strategies which support E2E customer and colleague KYC/AML journeys
- Support the creation of comprehensive presentations in a clear and concise format for various audiences and leadership levels to include opportunities and recommendations
- Being part of a team which champions ground-breaking change across a variety of markets and business units, supporting appropriate governance to ensure seamless implementation of new strategies
- Ability to strategically link processes, systems, metrics, and financials on a global basis
- Ability to assess and understand regulatory requirements while also being passionate about the customer and colleague experience
- Demonstrate proactive approach to problem solving. Creativity in solving problems and eagerness to identify and present effective solutions
- Self-motivated and able to manage time effectively to ensure deadlines are met and work volumes are managed
- Strong team player with a positive attitude and flexibility
- Strong written and verbal communication skills combined with an ability to interact effectively with leaders and business partners
- Ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change
- Ability and willingness to operate independently in a complex matrix environment
- Preferred: Working knowledge of internal Global Services processes, systems and functional areas (Front and back-office servicing teams, GSP/ISP, C360, GAR, CLIC, WCC, Griffin, GO2, EDU)
- Preferred: Experience in collaborating with product and engineering teams
- Preferred: Project management experience
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Ability to strategically link processes, systems, metrics, and financials on a global basis.
- Ability to assess and understand regulatory requirements while maintaining strong customer and colleague experience focus.
- Proactive problem solving with creativity and eagerness to identify and present effective solutions.
- Self-motivated with effective time management to meet deadlines and manage work volumes.
- Strong team player with a positive attitude and flexibility.
- Strong written and verbal communication skills and ability to interact effectively with leaders and business partners.
- Ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change.
- Ability and willingness to operate independently in a complex matrix environment.
- Working knowledge of internal Global Services processes, systems and functional areas (GSP/ISP, C360, GAR, CLIC, WCC, Griffin, GO2, EDU).
- Experience collaborating with product and engineering teams.
- Project management experience.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
