We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
DETAILS ASSOCIATED WITH KEY RESPONSIBILITIES & WORK STANDARDS
No.
Tasks Involved within each key Responsibility
1
Administer the ARMS (Asset Resource Management System) project, building and people records that are the foundation of our Hard Technical Services (HVAC, Fire, Other) service delivery. You will also produce ARMS reporting that will assist Customer Relationship Managers and Project Team Leaders in meetings and other dealings with our clients.
2
Develop a strong understanding of project records in ARMS and all the actions and processes required to add, maintain, and expire these records.
3
Gain a working knowledge of our Organisation and the way Grosvenor does business; particularly our COSI process.
4
Work closely with the Word Coordination Centre to ensure effective engagement with clients, subcontractors, project team leaders and technicians.
5
Develop and understanding of the standard reports that are used to help our clients and promote the capability and dependability of our client in our interactions.
6
Typical work activities will include but are not limited to the following:
- Data entry – maintaining client and supplier contract details as well as project and asset information using ARMS, our inhouse ERP (Enterprise Resource Planning) system
- Checking the ProjAdmin inbox and working with the team to manage email requests
- Filing – maintain an effective filing system with both electronic and paper records, scanning of documents and tracking Quality Assurance processes for all new contracts
- Reporting – provide assistance with monthly/period reporting for our service teams and our clients
- Documentation – assist with preparation and formatting of project-related documents including tender submissions, timelines, and escalation charts
- Assist HR/WHS with preparation of Safety Management Plans, Site Safety Manuals, and other required documentation
- Purchasing requests – liaising directly with suppliers and/or other business partners as required
- Asset stickers – printing of asset stickers as requested from Project Team Leaders
7
Any other duties as reasonably required by your manager to help fulfil Grosvenor’s Purpose and Values
ACADEMIC & TRADES QUALIFICATIONS APPLICABLE TO THIS ROLE
Essential
Desirable
Certificate III in Business (Office Administration)
Advanced training in Microsoft Excel
WORK EXPERIENCE & SKILLS APPLICABLE TO THIS ROLE
Essential
Desirable
Previous administrative experience in a commercial environment
Experience using Microsoft Access
Attention to detail that avoids mistakes and errors
Intermediate level capability with Microsoft Office (including Word, Excel, PowerPoint & Excel)
Experience in a fast paced, team environment
Interpersonal skills in working with others and making a positive and professional impression
ADDITIONAL PERSONAL QUALITIES & BEHAVIOURAL TRAITS APPLICABLE TO THIS ROLE
Essential
Desirable
Strong emotional intelligence and cultural awareness
Strong communication and interpersonal skills that support relationship building
Can operate both individually and as part of a team
Ability to plan, organise and prioritise workload
Ability and willingness to learn and focus on continual improvement
Travel to interstate offices as needed
Other travel as required
Join the A-Team and experience the A-Life!
Skills Required
- Previous administrative experience in a commercial environment
- Experience using Microsoft Access
- Attention to detail to avoid mistakes and errors
- Intermediate capability with Microsoft Office (Word, Excel, PowerPoint)
- Experience in a fast paced, team environment
- Interpersonal skills and professionalism when working with others
- Strong emotional intelligence and cultural awareness
- Strong communication and relationship-building skills
- Ability to operate individually and as part of a team
- Ability to plan, organise and prioritise workload
- Ability and willingness to learn and focus on continual improvement
- Travel to interstate offices as needed
- Other travel as required
- Certificate III in Business (Office Administration)
- Advanced training in Microsoft Excel
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
