Key Responsibilities:
- Streamline & Improve Ops: Audit and optimize operational workflows across Academy, Certification, Documentation, and Community programs—identifying friction points and scaling solutions.
- Own Key Processes: Manage essential recurring operations like certification logistics, contributor onboarding, localization coordination, and content publishing schedules.
- Tooling & Automation: Improve how we use internal tools like Jira and Confluence to manage workflows, track progress, and document processes. Collaborate with teams to build dashboards, templates, and automation that reduce manual effort and improve visibility.
- Coordinate Across Teams: Act as a central point of alignment between learning, community, and documentation teams—ensuring that shared operations are clear, consistent, and scalable.
- Support Contributor & Partner Programs: Help manage contributor pipelines (e.g., trainers, authors, community leaders) by improving onboarding flows, maintaining communication touchpoints, and enabling their success.
- Track & Report: Build and maintain lightweight reporting structures that help teams understand program performance, operational health, and areas for improvement.
What You Bring:
- 3–5 years of experience in operations, program coordination, or process/project management—ideally in a tech, SaaS, or developer-focused environment
- Solid experience working in an Agile environment—you understand iteration, prioritization, and how to balance structure with flexibility
- Strong working knowledge of Jira and Confluence—with the ability to create and manage project boards, workflows, templates, and process documentation
- Excellent organizational and problem-solving skills; you’re the person who spots inefficiencies and proactively suggests fixes
- A collaborative mindset—able to work across teams and functions with clarity and empathy
- Strong written and verbal communication skills, especially around documenting processes and changes clearly
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What We Do
We’re on a mission to drive digital innovation as the leader in low-code application development. Our Platform empowers companies to take control of their digital journey by providing the tools, resources, and services necessary for faster and better software development.
Our goal is to remain at the forefront of software innovation by fostering a company culture that inspires creativity and collaboration. From marketing and sales to R&D and engineering, we believe every voice and every idea has the power to make an impact. Are you ready to join us?
Why Work With Us
Inclusivity is our path to creating a future where everyone is not only an application maker but a difference maker. To create products that serve a global audience, we hire great people with unique experiences and backgrounds that enable us to innovate, learn, create, adapt and communicate effectively.
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