Summary
We are seeking an experienced Programme Manager to lead Financial Services initiatives within the FH&B Transformation activity. This role will act as the day-to-day FS lead, ensuring seamless coordination across all FH&B workstreams, driving delivery of strategic solutions, and supporting innovation in customer financial journeys.
What you'll do
Own and lead the FH&B Financial Services workstream as the single point of accountability
Work closely with other FH&B workstream leads to ensure plans are aligned and delivery is integrated
Manage the full programme lifecycle from discovery and business case development through to governance and delivery
Engage and manage stakeholders at all levels including Executive Committee, supporting clear decision making
Deliver practical change by overseeing planning, risks and dependencies and working with Digital, Technology and third party teams
Who you are
Proven experience managing complex transformation programmes from inception through to delivery, with Financial Services experience desirable
Strong programme management capability including governance, delivery frameworks, financial acumen and risk management
Able to operate confidently at pace and under ambiguity, anticipating issues, managing escalations and driving practical solutions
Skilled in senior stakeholder engagement up to Executive Committee level, with strong facilitation and communication skills
Experience working with third party vendors and matrix teams, with desirable exposure to credit initiatives, customer journeys and workshop based delivery
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Skills Required
- Proven experience managing complex transformation programmes from inception through to delivery
- Strong programme management capability including governance, delivery frameworks, financial acumen and risk management
- Ability to operate confidently at pace and under ambiguity, anticipate issues and manage escalations
- Skilled in senior stakeholder engagement up to Executive Committee level with strong facilitation and communication skills
- Experience working with third-party vendors and matrix teams
- Financial Services experience (desirable)
- Exposure to credit initiatives, customer journeys and workshop-based delivery (desirable)
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
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