Program Team Leader

Job Summary:

Responsible for leading and overseeing day-to-day operational deliverables of the Customer Demand Specialist Team, which is responsible for the demand management of the Global automotive customer backlogs and forecast demand.

Principal Responsibilities:

• Accountable to ensure flawless customer service, operational efficiency, and profitability at higher complexity customer supply chain engagements

• Driving improved process and work efficiency, inventory utilization, and operational excellence and coordination with all appropriate internal departments.

Job Level Specifications:

• Lead and oversee day to day operational deliverables of the Customer Demand Specialist team

• Provide tactical support to own and resolve internal escalations

• Demonstrate and actively advocate Avnet’s core values

• Schedule and plan resources to ensure employee holiday and absence periods are covered with minimum customer impact.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Provide oversight, support, and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Provide support with coaching, mentoring, and developing employees

• Promote an environmental dynamic, that drives teamwork and collaboration amongst the team.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.

• Establish and maintain relevant controls and feedback systems to monitor the operation of the team.

Communicates Effectively:

• Delivers messages in a clear, compelling, and concise manner.

• Actively listens and checks for understanding.

• Articulates messages in a way that is broadly understandable.

• Adjusts communication content and style to meet the needs of diverse
stakeholders.

• Models and encourages the expression of diverse ideas and opinions.

Drives Engagement:

• Structures the work so it aligns with people’s goals and motivators.

• Empowers others.

• Makes each person feel his/her contributions are important.

• Invites input and shares ownership and visibility.

• Shows a clear connection between people’s motivators and the organi-
zational goals.
 

Decision Quality:

• Decisively makes high-quality decisions, even when based on incomplete
information or in the face of uncertainty.

• Actively seeks input from pertinent sources to make timely and well-in-
formed decisions.

• Skillfully separates opinions from facts.

• Is respected by others for displaying superior judgment.
 

Manages Complexity:

• Readily distinguishes between what’s relevant and what’s unimportant to
make sense of complex situations.

• Looks beyond the obvious and doesn’t stop at the first answers.

• Analyses multiple and diverse sources of information to define problems
accurately before moving to solutions.

Directs Work:

• Provides clear direction and accountabilities.

• Delegates and distributes assignments and decisions appropriately.

• Monitors progress by maintaining dialogue on work and results.

• Provide appropriate guidance and direction based on people’s
capabilities.

• Intervenes as needed to remove obstacles.
 

Builds Effective Teams:

• Forms teams with appropriate and diverse mix of styles, perspectives,
and experience.

• Establishes common objectives and a shared mindset.

• Creates a feeling of belonging and strong team morale.

• Shares wins and rewards team efforts.

• Fosters open dialogue and collaboration among the team.

#LI-AVNET

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [email protected], Asia applicants - [email protected], EMEA applicants - [email protected].

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