Agency
Dept of Health and Human ServicesDivision
Disability Determination ServicesJob Classification Title
Administrative Supervisor (S)Position Number
60056015Grade
NC10About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
This position is located at the Division of Disability Determination Services (DDS) at the Department of Health and Human Services in Raleigh, NC. This agency makes medical entitlement decisions on Social Security, Supplemental Security Income and Medicaid disability claims. The Program Support Team (PST) serves as the single location for distribution of clerical and adjudicative support tasks to support case processing units and special projects. The PST functions as the standardization of clerical tasks for a more balanced allocation of clerical tasks. Workloads are monitored and adjusted in real time, ensuring equitable distribution of workloads for increased productivity. This unit ensures that flexibility is provided to address peak periods or special projects without disrupting ongoing operations.The Program Support Supervisor leads a team of Office Assistants staff who perform general or specialized office and adjudicative support functions. The position instructs employees in their assigned roles and provides program and procedural instruction with daily scheduling of tasks/duties to balance the workload. The Program Support Supervisor participates in the recruitment, hiring and development of Office Assistant staff. This position also carries out disciplinary action when needed. Program Support Supervisor creates and maintains Standard Operation Procedure (SOP) manuals for most updated written processes to support clerical tasks and to establish necessary trainings for OA staff. The Program Support Supervisor further manages complex clerical support tasks and resolves problematic issues. This position provides oversight in case processing and fiscal management, quality reviews, receipt and distribution of Return to Sender Mail and customer service deliver to internal and external customers.
Knowledge Skills and Abilities/Management Preferences
Salary Range: $43,267 - $75,718
Recruitment Range: $43,267 - $75,718
Internal Posting- DHHSInternal Posting- This Is An Internal Posting Open Only For Current North Carolina Department Of Health And Human Services Employees, And Eligible RIF Candidates From North Carolina State Government, or Current Temporary Employees.
Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.
The following Management Preferences are not required, but applicants that possess these skills are preferred:
• Demonstrated experience in switching between multiple tasks.
• Demonstrated experience in mentoring and training.
• Attention to detail, ability to prioritize and organizational skills are essential to this position.
This posting is to fill 4 positions / openings.
Position is funded in part through federal funds.
Posting closes at 11:59 p.m. the night before the end date.
About Disability Determination Services
The Division of Disability Determination Services (DDS) makes medical determinations for Social Security and state Medicaid Disability claims. Social Security Disability claims are initially processed at local SSA field offices, and the case is sent to DDS to evaluate disability. DDS is responsible for obtaining medical evidence and making the initial determination on whether a person, or a claimant, is disabled or blind under the law.
DDS also processes Medicaid disability claims for the state of North Carolina. Medicaid disability claims can be filed by contacting a county Department of Social Services office (https://www.ncdhhs.gov/divisions/social-services/local-dss-directory). Once a Medicaid disability application is received, DDS will develop medical evidence and make a determination on disability using the same protocols as outlined for Social Security Disability benefits.
Compensation and BenefitsThe State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.
Supplemental Contact InformationThe North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
Applications must be submitted by 11:59 PM the day before the closing date.
Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.
Veterans’ and National Guard Preference
Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
CONTACT INFORMATION:
If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and four years of progressively responsible administrative/office management experience, including one year as a lead worker.
OR
Equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
LaWanna BakerEmail:
Skills Required
- High school diploma or GED
- Four years progressively responsible administrative/office management experience including one year as a lead worker
- Equivalent combination of education and experience (acceptable alternative)
- Demonstrated experience switching between multiple tasks
- Demonstrated experience mentoring and training
- Attention to detail, ability to prioritize, and organizational skills
What We Do
The North Carolina Department of Public Instruction (NCDPI) is charged with implementing the state's public school laws for pre-kindergarten through 12th grade.
