The Role
Provides program and office administration support, including data entry, document preparation, records maintenance, meeting and event logistics, conference room scheduling, visitor reception, supply and vendor coordination, facilities requests, mail handling, onboarding logistics, and calendar management. The role also supports CAC, NMCI, and SAAR access processes while maintaining confidentiality, professional service, and organized office operations.
Summary Generated by Built In
Location: Lexington Park, MD (100% On Site)
Position Title: Program Support & Office Administrator
Overview
The Program Support & Office Administrator is a hybrid role that combines direct programmatic support with office management and administration for ITC Defense at our Lexington Park, MD office. This position splits time between completing tasks charged directly to program budgets and managing day-to-day office operations. A key responsibility of this role is serving as the primary point of contact for guests and visitors to the organization's conference rooms, ensuring professional and welcoming experience for internal staff, external partners, and visiting stakeholders.
This position requires someone who can move fluidly between program-related tasks (data entry, materials preparation, logistics coordination, correspondence) and office administration duties (facilities coordination, supply management, front-desk/reception support, scheduling), while maintaining a high level of organization, discretion, and customer service.
Position Responsibilities
Support may include, but is not limited to, the following:
Program Support
Minimum Qualifications:
Preferred Qualifications
Position Title: Program Support & Office Administrator
Overview
The Program Support & Office Administrator is a hybrid role that combines direct programmatic support with office management and administration for ITC Defense at our Lexington Park, MD office. This position splits time between completing tasks charged directly to program budgets and managing day-to-day office operations. A key responsibility of this role is serving as the primary point of contact for guests and visitors to the organization's conference rooms, ensuring professional and welcoming experience for internal staff, external partners, and visiting stakeholders.
This position requires someone who can move fluidly between program-related tasks (data entry, materials preparation, logistics coordination, correspondence) and office administration duties (facilities coordination, supply management, front-desk/reception support, scheduling), while maintaining a high level of organization, discretion, and customer service.
Position Responsibilities
Support may include, but is not limited to, the following:
Program Support
- Complete small, defined tasks assigned by program management, which may include data entry, document formatting, filing, and maintaining program records
- Assist with preparation of program materials, reports, and presentations
- Support logistics for program meetings, trainings, and events, including scheduling, room setup, refreshments coordination, and materials distribution
- Support CAC issuance/revocation, NMCI management, and SAAR processing to provision and maintain access.
- Provide general administrative support to program teams as directed
- Serve as the primary point of contact for guests and visitors to conference rooms, including greeting guests, checking them in, and directing them appropriately
- Manage conference room scheduling and calendars; resolve booking conflicts and ensure rooms are set up and ready for meetings
- Coordinate room setup and breakdown, including audiovisual equipment, refreshments, and seating arrangements as needed
- Maintain a clean, organized, and professional appearance of common areas, conference rooms, and reception spaces
- Order and maintain office and meeting supplies; manage relationships with relevant vendors
- Serve as a point of contact for facilities-related issues (maintenance requests, access, utilities, limited IT troubleshooting)
- Manage incoming and outgoing mail and deliveries
- Support interview and onboarding logistics for new staff (workspace setup, supplies, access/badges)
- Assist with scheduling and calendar coordination for leadership or office-wide events as needed
- Maintain office policies and procedures documentation; recommend improvements to office workflows
- Exercise discretion in handling sensitive or confidential information related to programs, guests, and staff
- Represent the organization professionally to all visitors, funders, partners, and members of the public
- Perform other duties as assigned
Minimum Qualifications:
- Must possess an active U.S. Secret Security Clearance or have the ability to obtain and maintain one.
- Bachelor’s degree from an accredited university or college (or 6 years of related work experience as a substitute).
- Associate’s degree from an accredited university or college (or 4 years of related work experience as a substitute).
- Experience in Foreign Military Sales (FMS), logistics, program management, or a technical/business analysis discipline related to acquisition, lifecycle management, analysis, planning, or administrative, office support.
- Strong organizational skills with demonstrated ability to manage multiple tasks and shifting priorities
- Excellent interpersonal and customer service skills, with a professional and welcoming demeanor
- Strong written and verbal communication skills
- Exceptional attention to detail and personal initiative
- Proficiency with standard office software (e.g., Microsoft Office or Google Workspace) and calendar/scheduling tools
- Ability to maintain confidentiality and exercise sound judgment
- Reliable, punctual, and able to work on-site during core business hours
Preferred Qualifications
- Bachelor's degree in business administration or a related field
- Experience working for a government contractor or military experience
- Prior experience managing conference room scheduling, reception, or front-of-house responsibilities
- Experience coordinating logistics for meetings or events, including AV/technology setup
- Familiarity with office management software or facilities-request systems.
Skills Required
- Active U.S. Secret Security Clearance or ability to obtain and maintain one
- Bachelor’s degree from an accredited university or college, or six years of related work experience as a substitute
- Associate’s degree from an accredited university or college, or four years of related work experience as a substitute
- Experience in Foreign Military Sales, logistics, program management, technical or business analysis, acquisition, lifecycle management, analysis, planning, or administrative office support
- Strong organizational skills and ability to manage multiple tasks and shifting priorities
- Excellent interpersonal and customer service skills with a professional and welcoming demeanor
- Strong written and verbal communication skills
- Exceptional attention to detail and personal initiative
- Proficiency with Microsoft Office or Google Workspace and calendar or scheduling tools
- Ability to maintain confidentiality and exercise sound judgment
- Reliable, punctual, and able to work on-site during core business hours
- Bachelor’s degree in business administration or a related field
- Experience working for a government contractor or military experience
- Experience managing conference room scheduling, reception, or front-of-house responsibilities
- Experience coordinating meeting or event logistics, including audiovisual or technology setup
- Familiarity with office management software or facilities-request systems
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
ITC Defense Corp. is a dynamic, technology-based, HUBZone-certified business in the global defense market. Our core capabilities in systems engineering and software development have positioned us to provide value added capabilities in today's transitioning marketplace. ITC is also at the forefront of information security technology integration and cyber resilience, leveraging commercial and government best practices to create innovative solutions to battle an ever-evolving cyber threat. The ITC team is comprised of engineers, analysts and subject matter experts with many years of experience working in support of the U.S. Department of Defense, U.S. Department of Justice, allied Military, and other Government Agencies. ITC recognizes that each customer’s organization has unique requirements which align with its individual culture and goals. With this holistic understanding, we design, develop and integrate an individualized solution to help our customers realize their vision by “Integrating Technology & Culture.”
