DEPARTMENT: Program Support Staff Frank and Diem
SUPERVISOR: Office Manager-Frank and Director, Data and Office Management-Diem
Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
GENERAL JOB DESCRIPTION
The Program Support and Data Management Specialist is responsible for supporting program Management staff in reviewing and auditing participant files, tracking staff trainings, preparing correspondence, coding and distributing Incident Reports, inputting and exporting data from the Agency database (DARTS), maintaining petty cash funds, ordering and distributing office supplies, processing mail, and tracking compliance related violations as assigned.
QUALIFICATIONS
High School Diploma or equivalency. Two years of college in human service and/or business preferred. Demonstrated working knowledge of databases and MS Office Word and Excel software to complete assigned tasks timely and to standard, including writing of queries and formulas required. Interpersonal skills sufficient to communicate with participants, employers, public and staff. Writing skills sufficient to prepare communications and required reports. Math, reasoning and language skills sufficient to complete required documentation.
DUTIES AND RESPONSIBILITIES
- Provide confidential support to management, as assigned such as typing memos, tracking training requirement, scheduling orientation for new staff, taking minutes at committee meetings.
- Perform required file review and audits of participant documentation.
- Process, code and distribute Incident Reports daily, ensuring that they are written correctly and faxed to the Office of Recipient Rights and designated Agency staff. Prepare the Quarterly Incident Report and annual Summary for the Safety Committee.
- Utilize the database to input data and prepare reports as required.
- Distribute and maintain petty cash fund as assigned.
- Ordering and distributing office supplies as needed.
- Process incoming and outgoing mail as assigned.
- Distribute and maintain petty cash fund as required.
- Provide backup switchboard coverage as needed.
- Serve on Agency committee(s) as assigned.
WORKING CONDITIONS
Environmental conditions:
- Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period.
Physical requirements:
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting in required.
Accommodation(s):
As appropriate and fiscally reasonable.
NON-EXEMPT
This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act
The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.
This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
Skills Required
- High school diploma or equivalent
- Working knowledge of databases
- Working knowledge of Microsoft Word and Excel
- Ability to write database queries and formulas
- Interpersonal skills to communicate with participants, employers, the public, and staff
- Writing skills sufficient to prepare communications and reports
- Math, reasoning, and language skills sufficient to complete documentation
- Two years of college in human services or business
What We Do
Gesher Human Services is a non-profit organization dedicated to helping people across metro Detroit lead more stable and fulfilling lives through career development, behavioral health, and residential services that strengthen our community by strengthening the individual. With a network of more than 400 employees and volunteers across 25 locations in southeast Michigan, Gesher delivers a continuum of services and support that directly impacts the lives of more than 32,000 individuals and families annually.
