Title: Program Supervisor
Department: Social Services
FLSA Status: Exempt
Reports To: Director of Social Services
Summary: Responsible for the overall management of the Department of Disability and Aging Services Naturalization Program, San Francisco Pathways to Citizenship Initiative, California Department of Education program, and SF Connected Program, including staff supervision, program monitoring, and service provision.
Essential Functions:
⦁ Implements and updates administrative and operating procedures and guidelines for program implementation; revises program material as needed.
⦁ Collaborates with the Citizenship Education Coordinator to coordinate testing in all classes and reviews student data.
⦁ Implements program evaluation activities and procedures for consumer feedback on services; compiles and analyzes results.
⦁ Conducts outreach and develops relevant materials as needed.
⦁ Prepares reports for submission to the Department of Disability and Aging Services, San Francisco Pathways to Citizenship Initiative, California Department of Education, and SF Connected programs.
⦁ Recruits, trains, supervises, and evaluates program staff.
⦁ Represents the program as required and attends regular meetings held by the United States Citizenship and Immigration Services (USCIS), San Francisco Pathways to Citizenship, SF Tech Council, SF Connected, and other relevant entities.
⦁ Responsible for being the main contact to facilitate, coordinate, and promote SF Pathways naturalization workshops and SF Connected classes.
⦁ Provides direct services to consumers, including answering calls, conducting intake, making referrals, filing applications for naturalization (N-400) and related forms, making inquiries to USCIS, and accompanying clients to citizenship interviews.
⦁ Performs other duties as assigned.
Qualifications:
⦁ Bachelor's or Associate’s degree in human services or related field; at least one year of experience in providing naturalization, education, social, or aging services in a community-based setting.
⦁ Program management and/or supervisory experience strongly preferred.
⦁ Board of Immigration Appeals accreditation strongly preferred.
⦁ Sensitive to the needs of the elderly and disabled adults from diverse ethnic and minority cultures.
⦁ Good organizational and problem-solving skills.
⦁ Excellent verbal and written communication and interpersonal skills.
⦁ Bilingual in English and Cantonese preferred.
⦁ Proficient in MS Office and the Internet.
⦁ Must be able to travel via public transportation or personal vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.
Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.
Skills Required
- Bachelor's or Associate's degree in human services or related field
- At least one year of experience in providing naturalization, education, social, or aging services
- Program management and/or supervisory experience
- Board of Immigration Appeals accreditation
- Sensitivity to the needs of the elderly and disabled adults from diverse ethnic and minority cultures
- Good organizational and problem-solving skills
- Excellent verbal and written communication and interpersonal skills
- Bilingual in English and Cantonese
- Valid CA driver license, satisfactory driving record, and auto insurance
What We Do
Self-Help for the Elderly is a private community-based non-profit organization. Our mission is to promote the independence, dignity and self-worth of seniors. We will achieve this by empowering seniors to help themselves and by providing a comprehensive range of multicultural and multilingual services. Founded in 1966, Self-Help offers a vast array of health care and social services to over 40,000 seniors and disabled adults annually in San Francisco, San Mateo, Santa Clara and Alameda counties. More than 90% of the agency’s clients are members of ethnic communities; and over 90% of Self-Help’s current staff is bilingual and bicultural in various Chinese dialects, Vietnamese, Tagalog, Spanish or Russian. All direct service staff are bilingual in at least one of the above languages and are culturally and linguistically competent to provide services to the target population. Self-Help for the Elderly has earned a reputation for employing and providing housekeeping jobs in San Francisco in the form of house cleaning services, commercial cleaning services, and job training programs. In addition, current customers have come to rely on their social services such as home health care, assisted living, hospice care, in-home care, home care assistance, senior care, adult day care, and elderly care. Proudly serving Richmond District, Sunset District, Chinatown, Nob Hill, San Mateo, Marina District, Pacific Heights, Mission District, Hayes Valley, Daly City and surrounding areas since 1966.
