Location: Remote (CA, FL, TX, MA, AZ, NY, and IL)
Type: Full-Time
Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes.
The RoleWe’re looking for a Senior Program Success Lead who genuinely loves working with people.
At its core, this role is about human connection. You’ll spend most of your day engaging directly with students, building relationships, and supporting them through an important career transition. If you naturally bring empathy, curiosity, and encouragement into conversations, you’ll thrive here.
This is a highly student-facing role where your impact comes from being proactive, present, and invested in each student’s journey. Through phone calls, SMS, and email, you’ll help students stay motivated, build strong habits, and navigate challenges.
We’re looking for someone with strong emotional intelligence who can meet students where they are, whether they need accountability, encouragement, or a reset, and help them move forward with clarity and confidence.
If you’re energized by building trust quickly and turning conversations into real progress, this role will feel both natural and rewarding.
Key ResponsibilitiesStudent Success & Engagement (Primary Focus)- Own a portfolio of students, driving engagement, retention, and completion
- Build strong relationships through consistent outreach (calls, SMS, email)
- Coach students on time management, study habits, and staying accountable
- Proactively reach out to students who are falling behind and help them get back on track
- Navigate sensitive or challenging situations with empathy and sound judgment
- Own overall cohort health, ensuring students are progressing week over week
- Surface risks and wins early to internal teams and partners
- Support a high-quality student experience that drives client satisfaction
- Collaborate with internal teams (mentors, support, learning, etc.) to resolve issues and support students
- Use student interactions and data to identify trends and at-risk students
- Share clear, actionable insights with internal teams
- Contribute to improving how we support students through feedback and ideas
- Leverage tools and AI to work more efficiently and consistently
- Calling and messaging students to check in, motivate, and re-engage
- Following up with students who need extra support or accountability
- Reviewing student progress to identify who needs outreach
- Handling student questions or challenges in real time
- Participating in team syncs to share updates and flag risks
- HubSpot (student communication and tracking)
- Slack (team communication)
- Google Workspace (notes and light tracking)
- AI tools (to support communication and efficiency)
- Have 5+ years in advising, customer success, coaching, or consultative sales
- Genuinely enjoy talking to people and building relationships throughout the day
- Bring strong emotional intelligence and lead with empathy
- Are proactive, action-oriented, and follow through consistently
- Can manage a high volume of conversations and priorities
- Are comfortable having direct, supportive conversations that drive action
- Are energized by helping others stay motivated and succeed
- Students are consistently engaged, supported, and making progress
- At-risk students are identified early and re-engaged quickly
- High volume of meaningful student interactions every day
- Strong retention and completion outcomes across your caseload
- Students feel motivated, confident, and clear on what to do next
This is a unique opportunity to directly impact people’s lives every day. You’ll play a hands-on role in helping students stay on track, overcome challenges, and reach their goals.
If you’re someone who thrives on connection, action, and making a real difference through daily interactions, you’ll find this role both meaningful and energizing.
Skills Required
- 5+ years in advising, customer success, coaching, or consultative sales
- Strong emotional intelligence and ability to lead with empathy
- Experience building relationships through phone, SMS, and email outreach
- Ability to coach students on time management, study habits, and accountability
- Proactive, action-oriented with consistent follow-through
- Ability to manage a high volume of conversations and competing priorities
- Experience using HubSpot, Slack, Google Workspace, and AI tools
What We Do
The new economy needs a new approach to education. Education is no longer a one-time investment at the beginning of one's career, it's a lifelong pursuit. At Springboard, we offer an educational experience that empower our students to thrive in this new world order. We believe that each of us is unique, so are our learning needs. The ideal learning experience should be designed to fit our life’s pace, with support from advisors and mentors who understand us. We believe that education should prepare us for the real world, and that working on meaningful projects under the guidance of industry experts is one of the best ways to get there. We know that learning is hard work, and we are here to support you at every step -- our students’ success is our first priority. We have an amazing community of students, mentors and alumni. Join us!
Why Work With Us
Springboard’s core values inform our culture, determining what behaviors are rewarded, tolerated, or unforgivable. As an ambitious, mission-driven team, some values are obvious choices: we care about customer success, and encourage an always-learning mindset. We consider the impact we want to have on others, and we're proud of the work that we do.
