Program Specialist, Energy Efficiency
Hybrid - Kansas City Metropolitan Area (KS/MO)
Ready to make a difference?
Are you passionate about sustainability and making a real impact in communities? Join our team as a Program Specialist and support the delivery of residential utility programs that reduce energy use and lower bills—especially for underserved and disadvantaged communities.
The selected candidate will support the planning and execution of our Energy Efficiency programs in the Midwest. As a Program Specialist, you will collaborate with implementation teams to ensure high-quality installations and exceptional customer service; coordinate program delivery across operations, customer engagement, client communications, and quality assurance; manage subcontractors and drive operational efficiency; and build strong relationships with trade allies and community stakeholders aligned with energy efficiency goals.
Why you will love working here
- Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs
- Investment in the community: Donation matching, volunteer opportunities
- Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning
- Any many, many more *Ask your recruiter for more details!
What you will be doing:
- Management of energy efficiency program performance, including internal operations, customer engagement, client communications, and quality assurance.
- Drive operational efficiency to meet program goals.
- Manage subcontractors, establish milestones and monitor adherence to program plans and schedules, identify program problems and develop solutions
- Monitor and manage daily processes to ensure tasks are completed on time, resources are utilized efficiently, and workflows align with established standards.
- Escalate issues promptly by identifying risks or bottlenecks early and communicating them to the appropriate stakeholders for resolution.
- Coordinate with program operations team to produce monthly program financial reporting and forecasting.
- Coordinate with client and other stakeholders to ensure all program objectives are met, and adjust as needed
- Build and maintain relationships with trade allies and community stakeholders aligned with energy efficiency initiatives.
- Collaborate with regional and national ICF teams to provide national cohesiveness and bring efficiency & best practices to energy efficiency programs in Missouri.
- Document and update program SOPs, process flows and workflow diagrams to ensure efficiency and consistency
- This is a hybrid position with a requirement to be in the local MO ICF office 1 - 2 times a week as well as limited travel
What we need you to have (minimum qualifications):
- Bachelor's in Business, Energy, Environment or related (or applicants can substitute one year of related experience for one year of education)
- 2+ years of professional experience in energy, consulting, program/project coordination and/or related experience
- Must be able to pass a background check and drug screening
What we would like you to have:
- Understanding of HVAC systems, energy efficiency measures, and building performance
- Previous sales or outreach experience, specifically with HVAC residential customers and contractors.
- Experience and knowledge of residential energy efficiency
- Certified Energy Manager or BPI credentials
- Strong communication skills with a customer-first mindset, exceptional attention to detail, and excellent time management skills.
- Experience with Microsoft Office Suite (PowerPoint, Word, Teams, Excel, and Outlook)
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$67,355.00 - $114,503.00Kansas City, MO (MO08)Top Skills
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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