JOIN THE TEAM THAT’S POWERING PROGRESS
Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.
Learn more about this role and how you can begin driving your career forward!
Job Title:
Program Quality Manager
Pay Grade:
T4
Job Description:
Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.
This is an exciting opportunity in Indianapolis, IN for a Program Quality Manager supporting Allison products.
The Program Quality Manager is a key member of the Quality organization focused on ensuring a positive customer experience and resolving warranty issues. The Program Quality Manager leads cross functional efforts to drive an understanding of customer issues, warranty, risk management of product & process changes, and effective communication of these efforts. The key responsibilities of the Program Quality Manager role include:
* Lead CPIT and/or IRT cross functional team's and associated problem solving to address Quality, Reliability, and Durability issues impacting the product
* Product Line Team Member focused on Quality and Risk Management of new launches and continuous improvement changes
* Evaluation of Warranty trends, identifying issues driving warranty, and working to develop sufficiency plans to address warranty issues
* Develop and recommend standard warranty extended transmission coverage accrual rates and achieve under 90 day and full warranty goals for products
* Coordinate with Program Quality team to continue improving methods and tools to gain better insight into product warranty and associated issues
* Communicate warranty and issue status to Leadership and Cross Functional Team's
* Provide support to the Field Performance Evaluation Director to develop SP501 plans and recommendations
The knowledge and skill sets required for the Program Quality Manager position include:
Required
* Bachelor's Degree or equivalent experience
* Strong oral and written communication skills
* Strong leadership and problem solving skills
* 5+ year's experience in Automotive or related industry
Preferred
* Knowledge and experience of Allison Transmission products and processes
* Structured problem solving experience (example Red X)
Primary Location:
Indianapolis, IN
Additional Locations:
Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.
If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [email protected].
Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.
What We Do
Allison Transmission is the world’s largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world’s leading vehicle manufacturers and are used in a range of market sectors—from bus, refuse and emergency to construction, distribution and defense.
Allison was founded in 1915 in Indianapolis, Indiana, where the company’s global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries.
OUR VISION
In addition to being the world’s leading provider of commercial-duty automatic transmissions and hybrid propulsion systems, we also strive to be the foremost provider of parts and services for our customers.
Whether you drive, sell, service or distribute on-highway vehicles, defense vehicles or off-highway equipment, Allison provides you with the highest quality products and the best customer care. We work to win your trust and enthusiasm through continuous improvement driven by the integrity, teamwork and innovation from our employees and authorized partners.
OUR PROMISE
Allison promises our customers an automatic experience like they’ve never had: an unrivaled combination of Quality, Reliability, Durability, Vocational Value and Customer Service.
