Program Quality Coordinator

Company Description

Embrace the opportunity to positively change someone’s life! 

Join our New Mexico team as a Program Quality Coordinator! At Dungarvin, we're not just a national company; we're a family of caring, passionate, and dedicated team members working together nationwide to offer top-notch, community-based support. Our mission is simple: respecting and responding to the choices of people in need of supports. We're here to provide exceptional assistance to individuals with intellectual and developmental disabilities, as well as those facing mental health, behavioral, or significant medical challenges.

WHY THIS ROLE:  

• Personal fulfillment, meaningful career, and the change to make a difference.  
• Build meaningful bonds with persons served and their families. 
• Further develop your leadership experience in the social service field 
• Varied day-to-day experiences; no two days are the same. 

WHAT WE OFFER:

Perks/Benefits:  

• Medical, Vision and Dental Insurance 
• Supplemental Insurance 
• Flex Spending and HSA Accounts  
• Pet Insurance 
• Life Insurance 
• 401 K plan with 3% employer match at one year of services 
• PAID TIME OFF (PTO) accrual -  
• PTO Donation 
• Growth and Development Opportunities 
• Employee Referral Program 
• Scheduled pay increases 
• Employee Assistance Program 
• Mileage reimbursement 
• T-Mobile, Verizon, Dell, and other National Brand Discounts 
• Tapcheck - access to 50% of your pay before payday.  
• PAID training and orientation.  

Job Description

WHAT YOU WILL DO: 

As the Program Quality Coordinator, you will be responsible for ensuring high-quality services for our programs. This includes program oversight, conducting site visits, independent Electronic Health Record (EHR) data reviews, and follow through with Operations to build on strengths and fix weaknesses. The Quality Assurance Staff will work closely with our team to ensure the quality of our services meets or exceeds industry standards and regulatory requirements.  This position works collaboratively with all levels of the Operations Team to identify problems, develop correction plans, and ensure that plans are fully implemented. 

Job duties include but are not limited to:

• Work cooperatively as part of the Dungarvin’s management team.
• Provide leadership and direction in promoting the concepts, beliefs, and purpose of the program and organization
• Work with management to develop systems that drive quality services and allow for analytics.
• Participate in the development of policies and procedures related to quality assurance.
• Conduct regular program site visits to review program operations and observe client care and provide in-the-moment training to staff when issues are observed.
• Collaborate with staff and management to ensure quality standards are met and maintained.
• Conduct program oversight and review of program operations to ensure compliance with regulatory requirements and quality standards.
• Conduct independent Electronic Health Record (EHR) data reviews to ensure accuracy and completeness.
• Participate in Dungarvin Quality Assurance Reviews
• Participate in licensing reviews
• Work with management to develop and implement quality improvement plans to address areas of weakness and build on strengths.
• Maintain accurate and detailed records of all quality assurance activities and findings.
• Communicate findings and recommendations to management and staff as appropriate.
• Keep up to date with industry trends and regulatory changes related to IDD Supports.

Qualifications

WHAT MAKES YOU A GREAT FIT:

• Bachelor's degree in a relevant field, such as healthcare, social work, or psychology.  Minimum of 3 years of experience working in the Human Services field, with at least two years of experience in quality assurance.
• Strong analytical skills, with the ability to build, review, and interpret complex data.
• Excellent communication and interpersonal skills, with the ability to effectively communicate findings and recommendations to a diverse audience.
• Knowledge of regulatory requirements related to IDD Supports, such as HIPAA, Licensing Requirements, and Person-Centered Service Provision.
• Ability to work independently and as part of a team, with excellent time management and organizational skills.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office and EHR systems.

Additional Information

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.

All your information will be kept confidential according to EEO guidelines.

#DNMJ

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