Program/Project Manager

What Your Day-To-Day Looks Like (Position Responsibilities):

• The SNOW PM will be responsible for the end-to-end management of strategic programs, from initial planning through execution and closure. This individual will serve as the primary point of accountability for program outcomes, working closely with executive leadership, project managers, business stakeholders, and technical teams to ensure alignment and successful delivery. Principal responsibilities include but are not limited to:
• Define program strategy, objectives, scope, and success criteria in alignment with organizational goals
• Develop comprehensive program plans including timelines, budgets, resource requirements, and risk mitigation strategies; champion best practices in program and project management methodologies
• Lead and provide direct or indirect oversight of BAs, Dev team, & other program team members
• Establish program governance structures, including steering committees and status reporting cadences
• Monitor and manage program budgets, ensuring optimal resource allocation and cost control
• Identify, assess, and mitigate program-level risks and issues, escalating when appropriate
• Manage program interdependence and resolve conflicts between projects
• Facilitate communication and collaboration across all program stakeholders
• Track and report on program progress, metrics, and KPIs to executive leadership
• Drive change management initiatives to ensure organizational readiness and adoption
• Ensure program deliverables meet quality standards and business requirements
• Manage vendor relationships and third-party contracts related to program delivery
• Conduct program reviews, lessons learned sessions, and implement continuous improvement initiatives
• Build and maintain strong relationships with business leaders and key stakeholders
• Support change management activities related to ServiceNow implementation

What You Need to Succeed (Minimum Requirements):

• Education and Experience:
• Public Trust
• Bachelor's degree in Business Administration, Management, Computer Science, Engineering, or related field
• Minimum 7-10 years of progressive project and program management experience
• At least 3-5 years of experience managing large-scale, complex programs with budgets exceeding $5M
• Proven track record of successfully delivering enterprise-level programs on time and within budget
• Experience managing cross-functional teams and stakeholders at all organizational levels
• Demonstrated experience with change management and organizational transformation
• Must hold at least one of the following certifications:
• Project Management Professional (PMP) certification
• Program Management Professional (PgMP) certification
• Agile/Scrum certifications (CSM, SAFe, PMI-ACP)
• Experience in relevant industry sector
• Experience with digital transformation or technology implementation programs


• Required Skills and Competencies:
• Expert knowledge of program management methodologies, frameworks, and best practices
• Strong understanding of project management tools (Microsoft Project, Smartsheet, Jira, Monday.com, or similar)
• Strategic thinking with strong business and financial management acumen
• Experience with Agile, Waterfall, and hybrid project delivery methodologies
• Strong understanding of risk management and issue resolution techniques
• Excellent proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio)
• Knowledge of change management principles and practices
• Understanding of resource management and capacity planning
• Ability to work effectively with cross-functional teams including developers, business analysts, and stakeholders
• Exceptional leadership, team, time, and stakeholder management abilities
• Outstanding communication skills, both written and verbal, with ability to influence at all levels
• Excellent problem-solving, analytical, and decision-making capabilities
• Strong negotiation and conflict resolution skills using a diplomatic approach to handling sensitive situations
• Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment
• High emotional intelligence and interpersonal skills; open to coaching and being coached
• Results-oriented with strong accountability and ownership mindset
• Customer service mindset with focus on user experience
• Self-motivated with ability to work with moderate supervision

Ideally, You Also Have (Preferred Qualifications):

• Previous experience with ServiceNow implementations or projects
• Experience with portfolio management tools and techniques
• Knowledge of business process improvement methodologies (Lean, Six Sigma)
• Familiarity with enterprise architecture frameworks
• Experience with data analytics and business intelligence tools
• Understanding of IT infrastructure, software development, or systems integration
• Experience with vendor management and procurement processes
• Familiarity with contract negotiation and compliance management
• Visionary thinking with ability to see the big picture
• Servant and inclusive leadership approach with the ability to inspire and motivate diverse teams
• Resilience and adaptability in the face of challenges
• Strong ethics and integrity
• Prior government consulting experience