This role sits within the Global Wholesale KYC Operations (WKO) Policy & Program Support team as part of Client Onboarding & Documentation (CO&D). The position supports the Digital Document Services (DDS) function, which is responsible for managing client documentation requirements that enable products and services across the Commercial & Investment Bank.
The role is responsible for interpreting global policies and regulatory requirements, translating them into business requirements, and supporting their implementation across processes, controls, and technology. The position partners with stakeholders across Operations, Compliance, Legal, Risk, Audit, Technology, and Transformation to support policy adherence, operational effectiveness, and client experience.
Job responsibilities
- Interpret and assess global policies, regulatory requirements, and industry guidance, translating them into Digital Document Services requirements and implementation activities.
- Support the execution of policy and regulatory change initiatives, including impact assessments, implementation planning, attestations, and stakeholder communications
- Partner with business, operations, compliance, legal, risk, technology, and transformation teams to support policy implementation and operational consistency.
- Conduct gap analyses and thematic reviews to identify process improvement opportunities, control enhancements, and operational efficiencies
- Support the maintenance and governance of Digital Document Services requirements, policies, procedures, and related documentation
- Analyze data and reporting to identify trends, control gaps, risks, and opportunities for process enhancement
- Contribute to governance activities by tracking actions, managing stakeholder engagement, and supporting timely decision-making and issue resolution
Support initiatives aimed at enhancing client experience, operational effectiveness, and regulatory compliance across Digital Document Services and Wholesale KYC Operations
Required qualifications, capabilities, and skills
- Extensive experience in KYC, Client Onboarding, Policy, Compliance, Controls, Audit, or related functions within Financial Services
- Strong understanding of Wholesale KYC Operations, Client Onboarding processes, and documentation requirements
- Knowledge of regulatory requirements and country-specific considerations impacting client onboarding and documentation
- Experience assessing and implementing policy and regulatory changes across business processes, controls, and technology solutions
- Strong analytical, problem-solving, and organizational skills, with the ability to interpret complex requirements and identify practical solutions
- Effective written and verbal communication skills, with the ability to engage stakeholders across multiple functions and levels
- Experience managing multiple priorities and delivering work in a fast-paced environment
- Strong governance and stakeholder management skills, with experience partnering across Operations, Compliance, Risk, Audit, Technology, Quality Control, and Transformation teams
- Understanding of policy implementation and change management practices within large financial institutions
- Experience using data and reporting to support decision-making, risk identification, and process improvements.
Skills Required
- Extensive experience in KYC, Client Onboarding, Policy, Compliance, Controls, Audit, or related financial services functions.
- Strong understanding of Wholesale KYC Operations, Client Onboarding processes, and documentation requirements.
- Knowledge of regulatory requirements and country-specific considerations impacting client onboarding and documentation.
- Experience assessing and implementing policy and regulatory changes across business processes, controls, and technology solutions.
- Strong analytical, problem-solving, and organizational skills with ability to interpret complex requirements and identify practical solutions.
- Effective written and verbal communication skills, able to engage stakeholders across multiple functions and levels.
- Experience managing multiple priorities and delivering work in a fast-paced environment.
- Strong governance and stakeholder management skills, with experience partnering across Operations, Compliance, Risk, Audit, Technology, Quality Control, and Transformation.
- Understanding of policy implementation and change management practices within large financial institutions.
- Experience using data and reporting to support decision-making, risk identification, and process improvements.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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