Program & Project Management Specialist

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

These professionals take responsibility for end-to-end solution delivery and accuracy of work processes, ensures timely delivery of high quality project deliverables by proactively identifying and mitigating risks, communicating effectively, and understanding the roles of their team members.

Key Responsibilities:

• Manages project scope and supports the process of identifying project requirements.

• Provides support to production team to remove roadblocks and clarify questions, assigns appropriate owners to prevent issues and enhance performance.

• Proactively manages and monitors execution of deliverables, project status, and reporting of overall project status.

• Manages all change requests, validates all schedule and budget impacts, and communicates approved changes to all stakeholders, ensures timely delivery of high-quality deliverables including but not limited to all change requests.

• Supports the stand-up execution of a new project, assumes responsibility for the accuracy of work processes and flow of tasks, understands and defines various roles that teams play in the process.

• Demonstrates experience managing project schedule and prioritizing tasks based on critical path, determines overall project schedule and timeline.

• Ensures that the project tracking tools are populated correctly, ensures processes are documented and followed, assesses completed work for quality and accuracy and that team members are following quality assurance processes. 

• Identifies opportunities for improving processes and helps project resources to find opportunities to improve project productivity within the operation.

• Proactively assigns work and provides instructions, monitor team performance and advice production team to complete their assignments, identifies ways for team members to better engage in knowledge-sharing and collaboration across teams, takes responsibility for developing team members by providing regular constructive feedback.

• Mentors and provides guidance to project resources to continually improve project productivity, coach others to improve their problem-solving abilities.

• Actively participates on interviews to provide expert criteria on selection processes.

• Reports and manages overall project/release status back to the project sponsor and stakeholders, proactively reports on execution of deliverables.

• Creates, validates, and applies risk mitigation plan at the project level, escalates issues to management that cannot be resolved at the project level, ensures stakeholders understand what risks will or will not be mitigated.

• Builds trust relationships with client and main project stakeholders, exerts a positive influence on stakeholders and clients, reports overall project status to stakeholders, guides team members on maintaining a relationship with stakeholders and clients, predicts client issues and raises concerns to supervisor.

Required Experience:

• High School required

• 5-7 years of experience in Program & Project Specialist is required

• Demonstrates experience managing escalations at project level, ensures resolution of project risks, proactively identify and mitigates conflicts by assigning appropriate owners to enhance performance.

• Demonstrates experience managing communication plan at project level, is a master communicator across multiple stakeholders, effectively communicates ideas to team members, creates communication strategy for the team/project with clear objectives and expectations.

• Demonstrates good experience working with multicultural teams, understands and factors in the cultural diversity of the audience when planning communications.

• Demonstrates experience validating and creating time estimations, drives estimates by deliverable and works with teams to optimize and reduce overall estimates.

• Understands and applies basic financial concepts, leads budget management on a project with the help of a more senior lead. 

• Demonstrates experience creating basic project cost estimations and has cost management skills.

• Demonstrates creativity and flexibility when creating and driving project plans, determines needed deliverables, high level approach, project profile, responsible teams, critical path by deliverable, productivity improvements, overall risks and planning assumptions using Accenture Delivery Methods (ADM) as required.

Soft Skills:

• Good communication skills

• Good problem-solving skills

• Excellent team player skills

• Excellent work ethic

• Good decision-making skills

• Excellent strategic thinking skills

• Good conflict resolution skills

• Excellent attention to detail

• Good time management skills

• Good presentation skills 

• Good negotiation skills

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

 Visit us at www.accenture.com 

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