Program & Project Management - Senior Manager

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing...

As the Program Manager you will be responsible for managing a large scale Government Enterprise Unified Communications program. The Program Manager shall oversee and authorize all actions taken during the contract, including, but not limited to, overall life cycle program management, resource allocation, billing and invoicing, and meeting project milestone objectives. The Program Manager shall oversee all other Key Personnel and shall be solely responsible for the overall UC program. The Program Manager shall work directly with customer, internal and third party teams to coordinate activities. The Program Manager shall be certified as a Project Management Professional (PMP) in accordance with the Project Management Institute (PMI). The program manager will inform the leadership team to guide the program and the solution. This key position will provide oversight over the program and contract, and also be responsible for the solution as delivered, maintained, and enhanced over the program lifecycle.

• Takes overall responsibility for the program by serving as the single interface to other PMO and customer agency representatives.
• Leads Unified Communications (UC) program by directing, controlling, and administering the program.
• Direct responsibility to oversee Program from implementation, installation, and transition of the UC platform and associated managed services.
• Continuously develops, monitors, and improves lifecycle management and program communications plan.
• Ensures that resources are available, when needed; recruits/retains specialized personnel.
• Enforces work standards, assigns work schedules, reviews discrepancies, and communicates policies, purposes, and goals.
• Ensures contract stand up, discovery, deliverable submissions, and implementation of the full Solution.
• Able to apply core expertise independently and collaboratively to help manage concurrent works streams and achieve timely outcomes.
• Adjust the risk registers as appropriate to account for time, schedule and/or cost impacts.
• Maintain visibility over the entire project schedule and dependencies.
• Work closely with the operational points of contact and contractors.
• Analyze root cause and implement corrective actions.
• Send Routine and contract deliverables such as Status Reports, Project Plans, PMP and SDD documentation.
• Deliver effective meetings by ensuring the team is drafting, coordinating, and distributing an advance agenda, notifying stakeholders of required or optional attendance, staying within the allotted meeting times, taking minutes, reviewing action items, distributing meeting records, and following up on deadlines.

What we're looking for...

You'll need to have:

• Bachelor's degree in Project/Program Management, Technology or four or more years of experience.

• Active and current PMP Certification.
• Six or more years of program management experience of UC/CC programs.
• Eligibility to obtain and maintain government issued security clearance at a Public Trust level.
• Project and program management expertise in Unified Communications (UC) and Contact Center (CC) programs.
• Strong background in large-scale implementations, transitions, and support of UC/CC environments.
• Willingness for occasional travel and ability to be onsite in Camp Springs, MD and Washington, DC within 2 hours.
• Customer service experience
• Understanding of voice services.

Even better if you have one or more of the following:

• A Master's degree in Project Management and/or Technology related focus.
• Ten or more years of experience in Contact Center and Unified Communications.
• Five or more years of project management experience with civilian, military, or Government customers.
• Experience managing a UC environment with 100+ Sites, 20,000+ lines and seats.
• Experience in managing Avaya Unified Communications and Contact Centers.
• Active government issued security clearance at a Public Trust level.
• Successful experience working with Federal Government agencies to implement, transition, and manage large, complex technology solutions with an emphasis on Unified Communications and Contact Center solutions.
• Demonstrated analytical, planning, business development and problem-solving skills.
• Strong communication and interpersonal skills that enable comfortable interactions at all levels including senior executives.
• Ability to manage multiple priorities and effectively manage time in a fast-paced, self-directed environment.
• Ability to lead and influence cross-functional work groups, manage project teams and achieve results.
• Experience with service assurance, service delivery and contract management.
• Experience and understanding of DoD accounts and/or Department of Homeland Security.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.Scheduled Weekly Hours40Equal Employment Opportunity 

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $108,000.00 and $200,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.