Program Outcomes Analyst

Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Job Description

Position Summary:

Reporting to the Manager, Program Support, the Program Outcomes Analyst will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful management of compliance programs as part of Assent’s Professional Services department. The Program Outcomes Analyst will play an important role in supporting the program outcomes activities as defined by Assent’s customers.

Key Requirements and Responsibilities

• Support program delivery and execution for our clients. Your role has a wide ranges of duties, of which your focus may change based on business needs, including but not limited to:

• Preparing key reporting deliverables including, but not limited to, Request Management progress updates, data requirements reporting, and/or submissions reporting;

• Support core module Request Management service, as data becomes available in programs and as clients require; 

• Creating regulatory declarations and following up with clients and requestors, as necessary, to close out requests;

• Collaborate with the regulatory team as necessary to ensure that we are up to date with regulatory requirements as we execute our programs and projects;

• Managing email communications, through designated tools and systems, with both clients, requesters, and Assent colleagues to support service fulfillment; 

• Preparing end of program delivery reporting;

• Supporting the development and delivery of educational materials and resources for the team working in close collaboration with leads.

• Work closely with internal teams to identify opportunities to improve our strategy, execution, or processes;

• Serves as a Peer Mentor for Program Outcomes Agents identifying and sharing best practices learnt over time to promote efficiency in all tasks supported in Program Outcomes Support;

• Keep informed of Product releases and updates in order to efficiently support our clients program needs;

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

Qualifications

Your Knowledge, Skills and Abilities

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

• Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;

• Understanding basic best practices on program planning and execution

• Bachelor’s Degree/Higher diploma from recognized learning institution;

• 1-2 years related work experience (eg. administration, reporting, research & data, customer service); 

• Ability to manage time effectively and juggle multiple priorities at one time;

• Solid Excel and data management and analysis skills;

• Computer proficiency using MS Office Suite and Google Applications;

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.