Search the 27 jobs at Assent

The Customer Support Associate assists the Supplier Support team in communicating with Korean and English speaking suppliers, gathering compliance information, and ensuring quality assurance of supplied data. They handle inbound and outbound calls to troubleshoot and educate suppliers on compliance requests, and work closely with other teams to strategize client campaigns and resolve supplier issues.

The Implementation Consultant will ensure program success by implementing Assent’s software, managing client onboarding, and aligning data setup with client goals. They will build relationships with stakeholders, conduct implementation workshops, and identify data risks while maintaining business systems tools for communication and project progress.

The Product Operations Associate will support the Product organization by managing event coordination, tracking metrics, onboarding new hires, organizing documentation, facilitating cross-functional collaboration, and training on product tools. This role is essential for ensuring smooth operations within product teams.

The Staff Software Developer - Frontend/UI helps enhance UI solutions by ensuring their quality and scalability. They design reusable UI components, collaborate with cross-functional teams, mentor developers, and promote best practices in front-end development. This role is pivotal in delivering impactful user experiences while addressing complex UI challenges through technical leadership.

The Supplier Support Agent will assist in obtaining compliance declarations from non-responsive suppliers through emails, calls, and education. The agent will provide troubleshooting support for suppliers, ensuring the quality of compliance data is validated.

The Revenue Operations Specialist will support the Revenue Operations team with reporting, systems administration, and the operational coordination of various departments. Responsibilities include analyzing customer journey touchpoints, developing strategies for improvement, leveraging data analytics for insights, and collaborating with other teams to enhance customer interactions.

The AI Solution Architect at Assent will lead the integration of AI tools, focusing on AI-as-a-service models. Responsibilities include evaluating third-party models, overseeing API configurations, conducting training workshops, and managing vendor relationships to enhance operations across the organization.

The Account Executive will prospect and sell to new clients, leveraging a systematic sales process to achieve sales quotas. Responsibilities include developing account-based sales strategies, managing complex sales cycles, and working closely with business development to optimize pipelines while using Salesforce for sales activity and revenue forecasting.

As an Enterprise Architect, you'll lead the strategic planning, design, and implementation of internal systems architecture, focusing on ERP, CRM, and HRIS frameworks. You'll drive alignment between technology and business processes to ensure scalability and efficiency, contributing to Assent's growth and innovation goals.

The Senior UX Researcher at Assent will design and execute research to understand customer behaviors and needs, employing qualitative and quantitative methods. Responsibilities include defining research objectives, conducting various UX research methodologies, analyzing findings, integrating insights into product development, mentoring team members, and advocating for user-centered design within the organization.

The Product Development Manager at Assent will support the execution of the product roadmap, engaging with customers for insights, defining product strategy, utilizing data for decision-making, and collaborating with internal teams. This role emphasizes user-centric principles and innovative product solutions.

The Supplier Intelligence Analyst role involves obtaining, validating, and managing supplier declarations and information to support client success in supply chain sustainability. Responsibilities include analyzing supplier data, sourcing compliance documentation, and improving engagement with suppliers.

The Supplier Support Associate will engage with suppliers primarily through inbound and outbound phone communications, live chats, and emails to gather compliance information and assist with compliance requests. They will validate compliance data, mentor support agents, and stay updated on regulatory changes while providing language support as needed.

The Product Technical Support Tier 1 role involves engaging with clients and suppliers, utilizing troubleshooting tools for issue investigation, managing support requests, and maintaining comprehensive documentation. The position focuses on ensuring customer success through effective product support and communication across various channels.

The Senior Manager of Customer Success will oversee a team to ensure excellent customer outcomes, manage day-to-day operations, engage in recruiting and coaching, and promote a collaborative culture. They will also track progress and work with cross-functional teams to enhance customer engagement.

The Account Executive will be responsible for developing a territory, managing a complex sales cycle, and building relationships with senior executives in a B2B SaaS environment. Key responsibilities include prospecting new clients, utilizing a systematic sales process, and managing all sales activities in SalesForce. The role requires significant experience in SaaS sales and fluency in French and Italian.

The Account Executive will develop and implement sales strategies to acquire new customers within the European market for Assent's SaaS product. Responsibilities include prospecting, managing complex sales cycles, and maintaining relationships with senior executives. The role requires significant experience in SaaS sales and achieving high sales quotas.

The Customer Success Manager at Assent will manage customer relationships, ensuring successful implementation of compliance programs, monitoring customer health metrics, and providing exceptional service throughout the customer lifecycle. This role involves strategic planning sessions to align solutions with customer challenges and support renewal management for owned accounts.

The Senior QA Analyst will enhance business processes by ensuring technical and business requirements are met through detailed understanding of product quality and testing. Responsibilities include collaborating with Product Management, conducting manual and automated testing, identifying usability issues, and ensuring adherence to quality standards, while also focusing on continuous improvement and process enhancements.

As a Senior Software Developer at Assent, you will lead the development team in producing high-quality software, defining complex technology solutions, and adhering to SDLC processes. You'll actively participate in requirements management, code reviews, and contribute to the Scrum team's software development efforts, all while ensuring compliance with security guidelines.