
Assent
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Information Technology • Software • Consulting
The Customer Success Associate is responsible for managing customer relationships and ensuring program success by overseeing project plans, analyzing program results, and facilitating communication between customers and internal teams. They play a key role in retaining customers and promoting product adoption by understanding customer needs and providing top-quality support.
Information Technology • Software • Consulting
The Account Executive will prospect and sell to new clients, develop account-based sales strategies, and manage complex sales cycles. The role requires excellent relationship-building skills and experience in SaaS sales to meet and exceed sales quotas.
Information Technology • Software • Consulting
The Customer Support Associate will support suppliers, primarily in English and Korean, with compliance requests by communicating through various channels. Responsibilities include assisting suppliers, troubleshooting issues, validating compliance data, and mentoring other agents. The goal is to enhance supplier responsiveness and ensure quality service.
Information Technology • Software • Consulting
The Customer Support Associate will assist the Supplier Support team by communicating with suppliers to gather compliance information, handling inbound calls, and engaging with unresponsive suppliers. Responsibilities include validating compliance data and ensuring a positive supplier experience through various channels.
Information Technology • Software • Consulting
The Manager of Customer Success leads a team of Customer Success Managers to enhance customer satisfaction and engagement. Responsibilities include managing daily operations, mentoring team members, optimizing account transitions, setting performance targets, tracking KPIs, and collaborating with other departments to continuously improve service delivery and compliance.
Information Technology • Software • Consulting
The Client Data Solutions Specialist is responsible for ensuring customer success by managing client data and executing onboarding processes. This role involves conducting data workshops, consulting clients on best practices, analyzing data, and communicating with internal and external stakeholders about progress and metrics.
Information Technology • Software • Consulting
The Data Consultant acts as a key contact for client data quality, guiding clients in optimizing and maintaining their data. Responsibilities include conducting strategy sessions, monitoring client data for accuracy, performing analysis and reporting, managing client relationships, and identifying process improvements.
Information Technology • Software • Consulting
The Supplier Support Associate will assist the Supplier Support team in collecting compliance information from suppliers through various communication channels. Responsibilities include engaging with suppliers, providing assistance on compliance requests, validating compliance data, and helping onboard new customers. Fluency in Spanish and Portuguese is required, and proficiency in MS Office and Google applications is also essential.
Information Technology • Software • Consulting
The Senior Manager of Customer Success will oversee a team, ensuring excellent customer delivery outcomes while managing day-to-day operations. Responsibilities include recruiting and mentoring team members, developing performance management strategies, tracking KPIs, and collaborating with other departments to enhance customer value.
Information Technology • Software • Consulting
The Senior Manager of Customer Success will lead a team responsible for promoting customer satisfaction and success, overseeing operations, and coaching team members. Key responsibilities include managing resources, tracking KPIs, engaging in communication with all team levels, ensuring goal alignment with other departments, and advocating continuous improvement across customer operations.
Information Technology • Software • Consulting
Customer Success Managers at Assent will manage customer relationships throughout the lifecycle, ensuring project success and retention. Responsibilities include strategic planning, program reviews, addressing client needs, and collaborating with internal teams to drive customer growth. CSMs will also support renewal management and coordinate platform user permissions.
Information Technology • Software • Consulting
The Revenue Operations Manager at Assent will lead the optimization of revenue-generating processes, collaborate across teams to enhance the customer journey, analyze and improve sales and marketing operations, provide insights for customer retention, and manage quoting processes and tools like Salesforce.
Information Technology • Software • Consulting
The Manager of Customer Success leads a team of Customer Success Managers to ensure customer satisfaction through effective project management and operational excellence. This role involves mentoring team members, managing customer transitions, tracking performance metrics, and collaborating with various internal teams to enhance service delivery and continuous improvement.
Information Technology • Software • Consulting
The Implementation Consultant will oversee onboarding and client project management, ensuring successful software implementation and configuration while maintaining relationships and communication with clients.
Information Technology • Software • Consulting
The Implementation Consultant is responsible for overseeing the onboarding process and ensuring successful implementation of Assent's software. They will manage client relationships, conduct workshops, and collaborate with cross-functional teams to enhance processes and address data-related risks.
Information Technology • Software • Consulting
The Customer Support Associate at Assent will communicate with suppliers to gather compliance information, assist with compliance requests, and handle inbound and outbound calls. They will also provide language support in German and English, collaborate closely with the Program Success team, and manage multiple priorities effectively.
Information Technology • Software • Consulting
The Customer Success Associate at Assent is responsible for managing and nurturing customer relationships, executing project plans from start to finish, and ensuring client satisfaction through excellent service. The role includes overseeing customer health metrics, leading strategic planning sessions, and collaborating with various teams to enhance customer success and program effectiveness.
Information Technology • Software • Consulting
The Customer Success Manager will build lasting relationships with clients, manage client accounts, oversee customer health metrics, and support program success by collaborating with internal teams. This role involves strategic planning, analyzing program results, and advocating for client needs throughout their lifecycle.
Information Technology • Software • Consulting
The Customer Success Manager will develop and nurture relationships with clients, manage account performance, and ensure successful implementation of programs. Responsibilities include strategic planning sessions, program reviews, and collaborating with internal teams to enhance customer value and satisfaction.
Information Technology • Software • Consulting
The Supplier Data Intelligence Analyst at Assent will assist the Supplier Intelligence team in managing supplier declarations and compliance documentation. Responsibilities include sourcing compliance information, validating supplier data against acceptance criteria, and enhancing engagement with supply chain partners. The role aims to improve operational efficiency and meet client expectations through strategic initiatives.