Jobs at Assent

The Director of Quality Assurance will define and execute enterprise QA strategy for a global SaaS platform. Responsibilities include leading a distributed QA organization, advancing test automation and CI/CD integration, establishing risk-based testing and quality governance, defining release-readiness metrics, improving quality systems, and partnering with Product, Engineering, Security, and Compliance. The role also develops leaders, promotes quality across the software lifecycle, and evaluates AI-assisted testing capabilities.

Manage a portfolio of customers throughout their compliance program lifecycle, serving as a trusted advisor and driving adoption, customer health, retention, renewals, and business value. Lead strategic planning sessions and executive business reviews, coordinate internal teams, monitor program results, identify improvement opportunities, maintain CRM records, support implementations, and provide regulatory guidance. Collaborate with Sales, Product Management, Platform Operations, and Program Support teams while contributing to customer success process improvements.

Supports suppliers in obtaining compliance declarations and documentation through email, phone, conference calls, webinars, and education. Troubleshoots supplier requests, verifies document quality, manages inbound and outbound communications, supports internal language translation, and collaborates with Program Success teams on customer campaigns and supplier issues.

Supports suppliers in completing compliance requests by communicating through email, phone, and conferences; troubleshooting inquiries; conducting outreach and education; validating documentation and data quality; assisting with translations and webinars; collaborating with Program Success and Sales; and mentoring peers. The role requires strong English and Spanish communication, Portuguese proficiency, regulatory knowledge, technology aptitude, organization, and attention to detail.

Designs, builds, and maintains CI/CD systems, infrastructure-as-code, cloud environments, deployment tooling, and observability solutions for a global SaaS platform. Manages AWS resources, Jenkins, Artifactory, Ansible, Terraform, Kubernetes, and monitoring technologies. Improves reliability, performance, scalability, security, and maintainability through automation, capacity planning, load testing, and technical guidance for junior engineers.

Designs and maintains automated API, UI, performance, and end-to-end tests for SaaS applications. The role analyzes requirements, identifies risks and coverage gaps, leads exploratory testing, performs defect triage and root-cause analysis, and supports release readiness. Responsibilities include improving CI/CD automation, monitoring quality metrics, collaborating with Product, Engineering, Data, and Support teams, and maintaining test traceability aligned with ISO 9001 and SOC 2 standards.

Supports suppliers in submitting compliance declarations and documentation. Communicates through email, chat, and conference calls; troubleshoots supplier requests; conducts education and webinar outreach; validates compliance data quality; collaborates with Program Success on customer campaigns and supplier issues; provides language support in German and English; and mentors Supplier Support Agents when needed.

Designs, governs, and measures scalable learning programs aligned with business goals. Manages initiative intake, prioritization, governance, success metrics, dashboards, and continuous improvement. Applies learning science and ADDIE evaluation practices while collaborating with Learning Consultants, Content Specialists, Data & Insights, Product, CX, and Enablement teams to deliver measurable outcomes in adoption, retention, compliance, and learner success.

Supports suppliers in obtaining compliance declarations and information through email, chat, calls, education, and webinars. Troubleshoots supplier requests, validates compliance data and document quality, provides language support in English, German, and Polish, collaborates with Program Success on customer campaigns and supplier issues, and mentors Supplier Support Agents.

Owns Assent’s visual identity during a company-wide brand refresh. Designs graphics, infographics, digital ads, presentations, and campaign assets; produces video and motion graphics; develops brand templates and guidelines; and uses generative AI to scale creative production. The role presents creative rationale to leadership, partners with Marketing, Sales, and Customer Success, tests new formats, tracks performance, and manages priorities in a fast-paced environment.

Designs, governs, and measures scalable sales enablement programs aligned with revenue and GTM goals. Partners with Sales, Revenue Operations, Product, Learning Consultants, and Content teams to identify performance gaps, define program outcomes, prioritize initiatives, establish KPIs, and evaluate impact. Uses AI and analytics to improve needs analysis, reporting, program operations, and recommendations while developing sales methodology fluency and supporting measurable improvements in ramp time, conversion, pipeline quality, and quota attainment.

Own the end-to-end strategy, roadmap, lifecycle, and commercial success of a B2B SaaS data network product portfolio. Identify and prioritize market opportunities, develop business cases and requirements, lead discovery and delivery, and guide pilots through launch. Partner with Engineering, Data Science, Design, Sales, and Marketing to build scalable AI-enabled capabilities, define positioning and pricing, manage dependencies, and support customer escalations. The role requires strong product judgment, data fluency, cross-functional influence, and customer-focused communication.

Architect, build, deploy, and optimize enterprise AI systems involving LLMs, RAG pipelines, and multi-agent architectures. The role manages agent lifecycles, orchestration, observability, guardrails, security, governance, and reliability at scale. It integrates AI agents with APIs, microservices, and event-driven systems while collaborating with product, design, engineering, and research teams. The engineer also evaluates emerging AI tooling and translates business challenges into practical AI/ML solutions.

Supports suppliers in obtaining compliance declarations and documentation through email, phone, webinars, and conference calls. Handles inbound troubleshooting, conducts outbound outreach to unresponsive suppliers, verifies document quality, provides German-English language support, and collaborates with Program Success teams on customer campaigns and supplier issues.

Leads a team of Customer Success Managers, overseeing coaching, performance, account transitions, customer escalations, retention, satisfaction, upselling, and cross-functional collaboration. Establishes team goals, monitors KPIs, drives process improvements, supports regulatory compliance, and promotes a collaborative, service-oriented culture across an international workforce.

Supports suppliers in responding to compliance requests by communicating through email, chat, webinars, and conference calls. Troubleshoots supplier issues, gathers and validates compliance information, verifies document quality, supports translations and sales calls, collaborates with Program Success on customer campaigns, and mentors Supplier Support Agents.

Manage strategic customer relationships and assigned accounts throughout the customer lifecycle. Lead compliance program planning, implementation, executive business reviews, renewals, adoption, and account growth. Analyze customer health and program results, coordinate internal teams, provide regulatory guidance, support escalations, and identify product and process improvements. Mentor colleagues and lead special customer success projects.

The Senior Customer Success Manager manages complex customer programs from implementation through renewal, serving as a trusted advisor and overseeing account health, adoption, compliance objectives, and business value. Responsibilities include executive business reviews, strategic planning, customer escalations, renewal support, CRM maintenance, platform permission coordination, regulatory consultation, and process improvement. The role also mentors customer success colleagues and collaborates with Sales, Product Management, Professional Services, and Program Support teams.

Supports suppliers in obtaining compliance declarations and validating documentation. Communicates through email, chat, and conference calls; troubleshoots requests, educates suppliers, supports webinars and translations, collaborates on customer campaigns, performs quality assurance, mentors peers, and stays current on regulations and product updates.

Designs, develops, and deploys secure, scalable data platforms and complex data solutions. Establishes engineering standards, participates in architectural decisions and code reviews, improves data delivery through automation, and collaborates with software, database, product, and AI/ML teams. Provides technical mentorship while ensuring data reliability, performance, quality, governance, and alignment with business objectives.