Jobs at Assent

Design, build, and operationalize enterprise-scale AI systems (LLMs, RAG, agent-based architectures). Deploy and manage multi-agent pipelines, integrate agents with APIs and microservices, implement guardrails and Responsible AI controls, and collaborate with product and engineering teams to deliver secure, scalable AI features.

Support sellers by managing Salesforce opportunities and data integrity, coordinate account/territory changes, assist with quoting and approvals, recommend system enhancements, deliver onboarding and training, maintain SOPs, and collaborate cross-functionally to streamline sales operations.

The Regulatory Specialist conducts research and collaborates with experts to enhance Assent's solutions, supports compliance efforts, and manages stakeholder guidance.

The Solutions Consultant develops technical solutions for clients, supports pre-sales activities, and collaborates on product enhancements while advocating for effective service delivery and continuous improvement.

Support suppliers to collect compliance declarations and information via email, phone, and webinars. Handle inbound support, perform outbound engagement for unresponsive suppliers, provide German/English language support, and collaborate with Program Success to optimize customer campaigns and supplier onboarding.

Lead Tier 3 technical support escalations, diagnose issues via read-only code review, collaborate with Engineering/Product, design AI-driven support workflows (Forethought AI), mentor junior staff, analyze support trends to drive product improvements, and document/resolution best practices.

Lead and grow the Salesforce platform team to ensure stability, scalability, security, and data integrity across Sales, Service, and Experience Clouds. Drive architecture, integrations (Workato/Salesforce-native), Flow/Lightning-first automation, roadmap delivery, governance, SDLC, and stakeholder alignment to improve adoption, automation maturity, and measurable business outcomes.

Manage assigned SaaS customer accounts end-to-end to ensure program success, retention, and product adoption. Build trusted relationships, lead strategic reviews, define success metrics, coordinate cross-functional teams, support renewals, maintain CRM records, manage user permissions, and provide regulatory consultative guidance to drive customer value.

Manage day-to-day office operations for the India site, including facilities, vendor management, onboarding/offboarding logistics, meeting and travel coordination, employee events, records and administrative support, workplace health and safety compliance, and adherence to corporate security policies.

The Content Specialist will enhance content production efficiency, leverage AI for workflows, manage content operations, and support sales teams with timely content distribution.

Support suppliers to collect compliance declarations and data via email, chat, and calls; troubleshoot and educate suppliers; validate compliance data quality; collaborate with Program Success; mentor peers as needed.

The Manager of Customer Success leads a team of CSMs, focusing on customer delivery outcomes, mentoring staff, and promoting customer satisfaction and service-oriented culture.

The Supplier Support Associate aids the Supplier Support team by communicating with suppliers to gather compliance information and ensure quality of documents, while providing positive support experiences.

Design and document scalable application services, codify architectural standards for developer workflows, validate architectural intent at runtime, shape intake and solution boundaries, maintain centralized architecture artifacts, close the feedback loop using telemetry, mentor engineers, and collaborate cross-functionally to align capabilities with customer value.

The GenAI Solution Architect will lead AI solution design, governance, and delivery, enhancing productivity across the organization while ensuring secure, compliant use of AI technologies.

The Learning Operations Specialist will enhance training operations using AI to automate processes, ensure data integrity, and report insights. Responsibilities include managing learning systems, generating predictive insights, and partnering with teams to improve operational workflows.

The Data Consulting Specialist will manage client data quality, conduct strategy sessions, perform data analysis, and maintain client relationships, ensuring best practices are followed for optimal data use.

The Supplier Support Associate will communicate with suppliers to gather compliance information, assist with requests, ensure data quality, and support the Supplier Support team.

Serve as first responder for midmarket SaaS customers and suppliers, handling inbound/outbound support via phone, email, chat and screen-share. Troubleshoot issues using tools, basic SQL and AI insights, document cases, meet performance SLAs, escalate complex defects to Tier 2, work varied shifts for 24/7 global support, and follow security and regulatory policies.

Lead design and governance of partner integrations: define canonical data models, validate partner mappings, build validation and observability tooling, triage ingestion issues, and partner across engineering, DevOps, and product to scale reusable ingestion patterns.