Program Operation Manager

Program Operations Manager

EnCompass: Resources for Learning | Rochester, NY

Location: Sands Family Campus, 16 Lakeview Park

Classification: Exempt

Annual Salary: $69,000–$90,000

Help build the systems that make meaningful work possible.

Behind every successful program are people who make sure teams have the resources, coordination, and support they need. At EnCompass: Resources for Learning, our Program Operations Manager turns that behind-the-scenes work into an organization-wide impact for students and families.

We’re looking for an organized, collaborative problem solver who can see the big picture, manage the details, and turn operational challenges into practical solutions. If you enjoy improving processes, connecting teams, and moving projects forward, this role offers the opportunity to shape how our programs work together.

Reporting to the Director of EnCompass, you will lead the Operations Team and provide support across programs. Your work will connect program staff with finance, facilities, communications, development, and Human Resources to strengthen coordination and help programs deliver on their goals.

• Improve systems and workflows. Develop clear procedures, maintain accessible operational resources and referral information, and streamline purchasing and procurement.
• Coordinate transportation. Manage shared vehicle use and related processes, support student transportation routing, and coordinate with contracted transportation providers.
• Support facilities and shared spaces. Coordinate space use across programs and collaborate with Education Success Network staff on building and grounds projects.
• Connect teams and solve problems. Learn each program’s needs, identify operational gaps, and coordinate solutions with program and administrative teams.
• Manage projects and events. Create workplans, oversee organization-wide events and special projects, and support new initiatives and community collaborations.
• Strengthen onboarding and staff development. Develop EnCompass onboarding and training modules, coordinate professional development opportunities, and partner with HR to support staff.
• Lead the Operations Team. Supervise, coach, and develop direct reports, and support their recruitment, hiring, and onboarding.
• Support continuous improvement. Contribute to program evaluations and adapt operational practices as organizational needs evolve.

• Three to five years of related experience.
• A valid driver’s license.
• Strong organizational, analytical, problem-solving, and time management skills.
• The ability to prioritize competing needs and follow projects through to completion.
• Clear communication and the ability to collaborate across teams and with community partners.
• Experience using database systems and confidence learning, implementing, and teaching technology.
• Proficiency with Microsoft Office.
• Sound judgment, discretion, and respect for confidential information.
• A strong commitment to students, families, and the EnCompass mission.

• A bachelor’s degree in a relevant field.

Your work will help staff spend less time navigating operational obstacles and more time serving students and families. You’ll have the opportunity to improve organization-wide practices while leading a team and supporting mission-driven programs.

Submit your application and resume through this posting. Please highlight experience coordinating operations, improving processes, managing projects, or supporting teams.