In order to be considered for the position candidates must be a current City Employee and be serving permanently in the title of Program Officer or have taken the most recent Program Officer civil service exam and be reachable for appointment from the resulting list.
Under the supervision of the Caregiver Support Unit Director but with latitude for independent judgment and initiative, the Program Officer will oversee contracts for the Caregiver programs. Essential to this role is an ability to partner with community programs and support their efforts in delivering quality services to older adults and their caregivers. In addition, good communication skills, attention to detail and enthusiasm to work with older adults and the programs they oversee is crucial.
The Caregiver support unit oversees the caregiver support services and social adult day service programs. The unit's role is to provide technical assistance, contract oversight, educate and raise awareness on caregiver related issues. Ensure all contracted providers meet their contracted deliverables and offer quality service to caregivers and older adults to ensure they can continue to live safely at home.
Under the supervision of the Caregiver Support Unit Director but with latitude for independent judgment and initiative, the Program Officer will oversee contracts for the Caregiver programs. Essential to this role is the ability to partner with community programs and support their efforts in delivering quality services to older adults and their caregivers. In addition, good communication skills, attention to detail and enthusiasm to work with older adults and the programs they oversee are crucial.
Responsibilities and duties of the Program Officer include:
- Review and approve program budgets, budget modifications and invoices in accordance with Department for the Aging's established policies, procedures, budgetary constraints and social service priorities.
- Support quality programming by ensuring adherence to program standards.
- Conduct annual program assessments through site visits and record reviews.
- Share assessment findings with programs and follow up to ensure compliance.
- Identify areas of program strength and weakness and recommend improvements.
- Communicate and reinforce relevant agency policies with program staff.
- Provide technical assistance to contractors and community groups. Enhances and develops ongoing technical assistance material for program distribution and training.
- Liaise with community groups, public and private agencies, and officials to improve coordination of services and community involvement in planning.
- Gather and analyze data for preparation of plans, reports, continuous quality indicators and/or proposals in conjunction with staff from other Department bureaus and units.
- Coordinate program meetings to respond to program needs, inquiries and other program activities that will support the success of the program's implementation of services.
- Plan new and additional resources and performs activities relating to their implementation, make improvements to program assessment tools, provide input on Request for Proposals and serve as a reader in the process.
- Participate in special projects and agency initiatives including program expansions and pilots.
PROGRAM OFFICER (DEPT FOR THE - 51454
1. A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in social services, community relations, public administration or management, contract management, or social research and/or planning, or
2. Education and/or experience that is equivalent to "1" above. Experience as described in "1" above may be substituted for education on a year-for year basis. However, all candidates must: (a) have one year of experience as described in "1" above and (b) possess a four-year high school diploma or its educational equivalent.
For Assignment Level II, in addition to meeting the qualification requirements above, one additional year of the experience described in "1" above is required.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Skills Required
- Must be a current City Employee serving permanently in the title of Program Officer or reachable for appointment from the most recent Program Officer civil service exam list.
- Baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in social services, community relations, public administration or management, contract management, or social research and/or planning.
- OR education and/or experience equivalent to the above; must have at least one year of the described experience and possess a four-year high school diploma or equivalent.
- For Assignment Level II, one additional year of the described experience is required.
- Experience overseeing contracts, conducting site visits and record reviews, performing program assessments and ensuring contractor compliance.
- Strong communication skills, attention to detail, and enthusiasm for working with older adults and their caregivers.
