Program Manager

Job Summary:

The role of the Program Manager coordinates project tasks at the program level, in order to support the FacilityForce implementations of Facility Resource Planning (FRP) software products (IWMS/CMMS/EAM) primarily for the government sector. Tasks will primarily include forecasting, sales & revenue, resource allocation, and escalation resolution. The Program Manager should have knowledge of the Facility Force suite of products and Professional Services ways of working. The program manager also serves as a leader and mentor to the rest of the Professional Services Team.

Job Description:

Duties/Responsibilities

• General

  • Work collaboratively with team members, actively participate in discussions, decisions, and all project activities

  • Communicate and coordinate with coworkers and customers

• Program Management

  • Responsible for the management of the Professional Services and Custom Development JIRA boards and ensuring tickets are assigned and completed by deadline

  • Responsible for ensuring that resources have at minium 6 weeks of reservations lined up at the billability targets identified for each resource type

  • Responsible for managing implementation CPI

  • Plan and coordinate deliverables for:

    • Multi-phase, long term projects

    • High revenue impact / high visibility projects

    • Milestone / T&E Not to Exceed projects

  • Committees

    • Attend stand-ups for

      • Project Implementation (participant)

      • Custom Development (participant)

      • PMO (leader)

    • Attend Executive Steering Committee meetings with the customer

  • Forecasting

    • Identify project resource needs in both the short (3 months) and medium (12 months) term

      • Project Backlog

      • Ongoing Implementations

      • Custom Development

      • Net New Sales Opportunities

      • Back to Base Sales Opportunities

  • Conflict Resolution

    • Serve as the next level of escalation above the implementation specialist

    • Work with the implementer and management to determine the best course of approach

  • Billable Utilization

    • Strive to achieve a team billable utilization of 70% or greater

• Product

  • Provide product recommendations that improve sales and/or customer retention

• Sales

  • Drive additional back to base sales that meet sales targets

  • Assist the Director of Professional Services in the RFP and Implementation Services quoting processes

  • Assist the Director of Professional Services in developing and reviewing Statements of Work (SOWs)

  • Provide recommendations for SOW process improvement

• Implementation

  • Serve as the Project Manager of last resort during times where resources are limited

    • Project Management

      • Coordinate Project Meetings

      • Manage Project Risk and Quality

      • Project planning, scheduling of resources, and forecasting work

      • Update Project Metrics

      • Manage Project Documentation

    • Develop project deliverables

      • Training materials and training

      • Documentation of processes

      • System related setup

      • Walk-through and testing

  • Competency:

    • Informed (competency level 3) in at least 100% of the Facility Force suite of products

• PMO

  • Plan, Standardize, and Train the PS team on best practices for Facility Force implementations

  • Maintain the PMO documentation

  • Ens

  • Serve as a leader and mentor to Professional Services colleagues

• Continuing Education

  • Continuous of improvement of FacilityForce product knowledge

  • Maintain the Project Management Institute (PMI) PMP Certification/Recertification within 5 years

• Travel: Variable (5-40% per year; typical 20%)

Essential Qualifications

• Bachelor of Science or Arts

• PMI Project Management Professional (PMP) Certified

• Experience with CMMS, IWMS or FRP software

• Adept with MS Office (Word, Excel, Powerpoint) or equivalent

• Interest in software implementation and project management

• Strong interpersonal skills:

  • Ability to actively listen to clients and colleagues

  • Ability to be a leader and a consultant - to remain calm under pressure, problem solve and be practical

  • Ability to communicate effectively, convey complex ideas, provide best practice recommendations and foster trust

  • Ability to serve as a mentor and leader

• Strong Documentation Skills

  • Ability to review, update and maintain documentation

  • Ability to understand, record and assist with the prioritization of business requirements, issues, risks, action items and decisions

  • Ability to break down complex processes into step by step instructions

• Program Management Skills

  • Ability to demonstrate flexibility in the role and the tasks assigned to meet project objectives

  • Ability to work collaboratively with colleagues in a results-driven, high utilization and team-oriented environment

  • Ability to accurately assess level of effort, and request support/delegate tasks where necessary in order to meet project deadlines

• Highly motivated, proactive, and take pride in one’s work

• Ability to work in both team and individual environments

Preferred Qualifications

• Masters degree or equivalent

• Adept with AssetWorks/FacilityForce software

• Experience as an employee or business partner of a facilities organization in the government, public or higher education sector (5+ Years Preferred)

• Programming experience (basic SQL, Report development, Javascript, java, etc.)

• Experience working with relational databases (5+ Years Preferred)

• Experience with the Atlassian suite of products or equivalent

• Experience with NetSuite OpenAir or equivalent

• Experience with Microsoft Project

Worker Type:

Regular

Number of Openings Available:

0