Program Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

DUTIES AND RESPONSIBILITIES include, but not limited to: 
• Define program scope and requirements, ensuring product design aligns with customer specifications, timelines, and quality standards.
• Develop and manage timelines, adjusting schedules as needed to meet milestones such as New Product Introduction (NPI), completion and delivery dates.
• Management of process validations such as: Installation qualification (IQ), Operational qualification (OQ), Performance qualification (PQ). 
• Monitor and manage program metrics, including on-time delivery, quality, responsiveness, and cost performance, identifying root causes and solutions for variances.
• Coordinate Customer Focused Teams (CFTs) across engineering, manufacturing, quality, logistics, and supply chain, assigning priorities and leveraging team strengths.
• Act as the primary customer liaison, ensuring expectations are met and updates or issues are effectively communicated.
• Oversee financial aspects, including revenue forecasting, cost estimates, and Profit and Loss (P&L) variances, ensuring budget adherence and accurate quotations.
• Identify cost-saving opportunities while maintaining quality, recovering costs for changes Engineering Change Orders (ECO), Non-recurring Expenditures (NREs), excess, obsoletes) and ensuring Return on Investment. 
• Ensure manufactured products meet quality standards and required certifications (e.g., UL, CE, RoHS, ISO).
• Resolve quality issues by identifying root causes, implementing corrective actions, and mitigating risks throughout the manufacturing process.
• Manage changes to project requirements, timelines, budgets, or designs, ensuring proper communication and adjustments.
• Monitor production stages, scaling from prototypes to meet customer demand while maintaining efficiency and quality.
• Coordinate supply chain needs to ensure materials are available on time and avoid disruptions.
• Oversee delivery logistics, ensuring products are shipped on time and in good condition.
• Provide regular updates to senior management and clients, highlighting progress, issues, and successes.
• Maintain proper documentation, including design changes, procurement records, and quality inspection reports.
• Travel as required (up to 10%)
 
QUALIFICATIONS: 
Education and Required Experience
• Bachelor’s degree or equivalent combination of education and experience
• 4+ Years of electronics manufacturing services (EMS) or relevant industry experience, with a proven track record of success in 
complex programs.

SKILLS REQUIRED: 
• Advocate for customers by responding to feedback with appropriate improvement action plans.
• Possess strong technical knowledge of electronics design, Printed Circuit Board (PCB) assembly, Surface Mount Technology (SMT), manufacturing processes, and quality control methods.
• Demonstrate expertise in project management, including resource allocation, time management, risk assessment, and budget oversight.
• Proficient in MS Office Suite (Excel, Teams, Outlook, PowerPoint, MS Project) for planning and communication tasks.
• Exhibit strong communication, negotiation, and conflict resolution skills, effectively managing internal and external relationships.
• Analyze business documents, contracts, and technical procedures, with a general understanding of financial concepts like budgeting, planning, and forecasting.
• Quickly identify issues, develop effective solutions, and resolve complex problems with excellent judgment and analytical skills.
• Work independently with minimal supervision, maintaining executive-level presence and business acumen.
• Team-oriented, flexible, and able to manage multiple changing priorities while driving targeted outcomes.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format, please email [email protected]. You will be connected with our Talent Acquisition team.

If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada: Title for the position will be in accordance with applicable national and local laws.