Program Manager, Customer Success

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

The Program Manager, Customer Success is responsible for the strategy, execution, and optimization of AWS Marketplace and Workforce Development programs that drive revenue growth, accelerate customer adoption, and deliver measurable business outcomes.

This role owns the end-to-end program lifecycle for AWS Marketplace and Workforce Development initiatives - including go-to-market strategy, operational execution, seller enablement, partner alignment, and performance reporting. Acting as the central orchestrator across sales, partners, vendors, and internal teams, the Program Manager ensures these programs are embedded into core sales motions and aligned to broader customer success and digital transformation strategies.

What You'll Do

AWS Marketplace Program Ownership

• Own the strategy, roadmap, and execution of CDW's AWS Marketplace program, ensuring it is fully integrated into core sales motions.
• Enable procurement acceleration through AWS Marketplace transactions, private offers, and co-sell execution.
• Partner with AWS and internal stakeholders to drive Marketplace adoption, pipeline influence, and revenue growth.
• Ensure Marketplace activity aligns to customer business outcomes, cloud transformation initiatives, and long-term account strategies.

Workforce Development Program Ownership

• Lead Workforce Development programs focused on customer-facing technical training, enablement, and skills modernization.
• Position workforce development solutions as a strategic enabler of customer adoption, transformation, and long-term value realization.
• Collaborate with training partners, vendors, and internal teams to deliver scalable, outcome-driven training solutions.

Go-to-Market & Seller Enablement

• Develop and execute integrated GTM plans for AWS Marketplace and Workforce Development programs.
• Enable sellers with clear positioning, messaging, tools, and sales assets to drive program attachment in strategic deals.
• Deliver training, presentations, and enablement materials to support field adoption and consistent execution.

Cross-Functional & Partner Leadership

• Serve as the primary program lead across sales, customer success, operations, vendors, and strategic partners.
• Build and maintain strong external relationships with AWS, training partners, and vendors to support joint GTM initiatives.
• Drive alignment across stakeholders to ensure coordinated execution and accountability.

Operational Excellence & Governance

• Design and manage scalable operational processes, tools, and governance models supporting both programs.
• Continuously identify opportunities for process improvement, automation, and optimization.
• Own program documentation, portals, and internal communication channels (e.g., SharePoint, sales tools).

Reporting, Analytics & Insights

• Own performance reporting across AWS Marketplace and Workforce Development programs, including revenue, pipeline impact, adoption, and effectiveness.
• Provide data-driven insights to inform decision-making, optimize execution, and communicate results to leadership and stakeholders.

What We Expect of you:

Required Qualifications

• Bachelor's degree in Business, Finance, Accounting, or equivalent experience.
• 3+ years of experience managing programs, initiatives, or processes within technology, services, cloud, or licensing environments.
• Experience working with AWS Marketplace, cloud marketplaces, or software licensing programs.
• Strong analytical, problem-solving, and communication skills, with the ability to influence cross-functional teams.
• Proven ability to manage multiple priorities in a fast-paced, matrixed environment.

Preferred Qualifications

• Experience with Workforce Development, technical training programs, or Learning Management Systems.
• Familiarity with sales enablement, pipeline management, and customer success platforms such as SPS, Pipeline tool, and AS400
• Experience partnering with AWS or other hyperscalers on joint GTM initiatives.
• PMP or formal program/project management certification (or eligibility).

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek, and paid on a bi-weekly payroll schedule.

Pay range: $ 85, 000- $ 117, 000, depending on experience and skill set

Current Opening: This posting reflects a currently available position within our organization for which we are actively recruiting.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice .