Program Manager

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Join us as a Product Development and Support Manager in our Investor Services - Service Delivery Division

The Product Development and Support Manager is responsible for driving the execution of large, complex inter-disciplinary programs and projects through the project development life cycle. The individual works closely with sponsors and stakeholders to understand product investment strategy, define scope and deliverables, and ensure funding and staffing are available to meet program goals. The Program Manager is responsible for leading project teams of Project Managers and Analysts working to ensure adherence to execution standards and successful delivery of project goals and commitments. This individual is also responsible for establishing the program roadmap working with the Product Manager and Client teams, measuring program success, and resolving and/or escalating program issues appropriately.

Job Responsibilities:

• Responsible for driving the execution of a portfolio of projects that cut across multiple applications, services/products and/or divisions.
• Accountable for ensuring projects are delivered on plan and business objectives are achieved
• Providers leadership across virtual teams to resolve issues and constraints that put the successful delivery of a Product project portfolio at risk; facilitates resolution through workshops, business design and collaboration exercises
• Works closely with sponsors and stakeholders to understand investment strategy, set program priorities, and ensure funding and staffing are available to meet program delivery goals.
• Facilitates trade off decisions between quality, costs, resources, scope and time to prioritize demand.
• Provides overall leadership and guidance to team and coordinates schedules and other program activities. Effectively manages and allocates resources to ensure deliverables are completed.
• Presents program updates to line of business/division senior leadership teams and/or oversight committees.
• Interacts with Division Executives up to and including SVP and sometimes MD or Partner level. 
• Provides updates, communicates effectively and negotiates with project sponsors, stakeholders and external vendors.

Skills and Competencies

• Education Level - BA or Equivalent
• Relevant Professional Experience - 10+ Yrs
• Demonstrated understanding of project and program management principles, tools and techniques; knowledge of both theoretical and practical aspects of project management
• Experience in people management; demonstrated Influencing and leadership skills, including negotiation and conflict management
• Customer-focused perspective and mindset
• Strong communication and presentation skills; able to communicate effectively with division executives, clients, and other external stakeholders.
• Effectively prioritize and execute tasks in a high-pressure environment
• Demonstrated planning, organization, critical thinking and problem solving skills.
• Experience in risk management
• Experience in change management; ability to learn, adapt, and apply new concepts and technologies
• Proficiency working with project management software (e.g., Broadcom Clarity, MS Project)
• Proficient in use of MS Office applications

What You Can Expect At BBH:

If you join BBH you will find collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, to take on new challenges, to maximize your potential and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program, which emphasizes good health, financial security, and peace of mind. Ultimately, we want to provide you with a position which, at the same time, is both rewarding and allows for a balanced professional and personal experience at every stage of your career. We, here at BBH, focuses on more than just the financial and business thrive. Through our BBH Cares program we offer volunteering opportunities giving you the opportunity to give back to your community and to help transform the lives of other

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.