Program Manager

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X (formerly known as Twitter) @BookingHoldings.

Booking Holdings Financial Services (hereinafter “BHFS”) provides financial services in the form of payment services and e-money products across all the brands. BHFS is committed to conducting its business in compliance with applicable laws, regulations and guidelines, with integrity and to the highest ethical standards

Job Summary

The role of a BHFS Program Manager is critical in driving change initiatives and ensuring successful outcomes through effective assessment, planning, execution, and stakeholder engagement.

This role involves working  collaboratively with cross-functional teams, stakeholders  to deliver high-quality outcomes and driving delivery by supporting the teams, and measuring their performance and achievements.

Key Responsibilities

• Change Management: Developing and implementing change management strategies to facilitate smooth transitions during organizational changes, such as process improvements, and technology implementations.

• Program and Project Management: Leading and managing programs and projects from initiation to completion, including defining project scope,  managing requirements, objectives, timelines, and resource allocation. 

• Stakeholder Engagement: Engaging with key stakeholders, including senior management, department heads, and employees, to communicate change initiatives, address concerns, and gain support for proposed changes.

• Impact Assessment: Supporting Business Owners assess potential impact of proposed changes on individuals, teams, existing solutions/propositions  and the organization as a whole, and developing processes to effectively manage.

• Risk Management: Identifying potential risks  and developing mitigation strategies to minimize disruptions and ensure project success.

• Implementation planning & Execution: Developing  comprehensive implementation plans across organization & Teams.

• Performance Monitoring: Monitoring and evaluating the progress and impact of change initiatives, tracking key performance indicators (KPIs), and making adjustments as necessary to achieve desired outcomes.

• Communication and Training: Developing  and executing communication plans to ensure Teams are informed about upcoming changes and understand their roles and responsibilities. Providing training and support to help BHFS adapt to new processes, systems, or ways of working.

• Continuous Improvement: Identifying opportunities for continuous improvement in change management processes and practices, and implementing best practices to enhance organizational effectiveness and efficiency.

Knowledge and Skills

• Education: Bachelor's degree in business administration, project management, or a related field. PMP or PRINCE2 certification is desirable.

• Experience: Minimum of 8 years of experience in program and project management, preferably in a business or corporate environment. Experience managing complex, multi-disciplinary programs and projects is highly valued. Familiarity with Agile methodologies is a plus.

• Change Management Knowledge: Strong understanding of change management principles, methodologies, and best practices. Familiarity with various change management models and frameworks.

• Communication Skills: Excellent written and verbal communication skills, with the ability to effectively convey complex information to different audiences.

• Leadership Abilities: Proven ability to lead teams, delegate tasks, and motivate individuals to achieve project goals.

• Analytical Thinking: Strong analytical and problem-solving skills, with the ability to identify and address project-related issues and risks.

• Adaptability: Flexibility to adapt to changing project requirements, timelines, and priorities.

• Technology Proficiency: Proficient in project management software and tools, as well as common business productivity tools (e.g., Google Suite, collaboration platforms etc).

Booking Holdings Financial Services International Ltd. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are committed to treating all employees equally, regardless of gender, civil status, family status, sexual orientation, religious belief, age, disability, race or membership of the traveler community. We believe embracing equality and diversity in the workplace benefits not just our organisation but also individual employees, departments and our customers.

This policy extends to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings Financial Services International Ltd is an Equal Employment Opportunity employer and makes hiring decisions based solely on qualifications, merit, and business needs at the time.